d Product I was in the market for a new gas grill and decided on the Kitchenaid 3-Burner Grill with Side Burner. The grill arrived via freight delivery and was packed very well. Installation instructions are very thorough and it took about 2 hour to complete. I just used the grill for cooking some salmon and fillet mignon steaks, and it turned out perfect. Some of the grills features and construction are discussed below:The Good: The best features of this grill are the welded stainless steel hood and industrial quality 304 stainless steel main burners, which are rated at 12,000 btu/hr and provide even heat distribution. It also has a quick-start electronic ignition system, stainless steel grids and porcelain coated warmer and fire box. The side burner is also a nice feature and rated at 12,000 btu/hr. The burners can be converted to natural gas using an optional kit and the grill includes the natural gas orifice for the side burner. The grill also comes with a nice custom-fitted grill cover.The Bad: A considerable amount of this grill is painted-steel construction. The horizontal side panels are especially vulnerable to rusting if left exposed to the elements. It does not have an inferred burner, but a rotisserie kit is an option. The locking caster is also somewhat difficult to access and operate.Overall the Kitchenaid 3-Burner Grill with Side Burner is a good quality grill for the price. There are certainly better quality grills with higher stainless steel content and more features, but they are also considerably more expensive. With the high content of painted steel construction, long-term durability of this grill is questionable. Best to always use the grill cover when not in use.
Horrible custmer service. I paid for installation and assembly. They gave me an appointment..never showed up or called. I am very disappointed. I called several times to resolve the issue only they keep transferring me from one department to another. Sears get your actions together. I will not order from you again
On the website, I selected delivery and installation. Sears changed the delivery the night before. On the day of the delivery, the guys didn't install, nor did they haul away, both of which I was charged for. I was also told I had to get a plumber to unhook the existing gas line. Then they told me they don't do installs. Still no credit on the install and I've been on the phone for over an hour. No one has time for this.
The center grill has a broken piece. I've been on hold with sears.com for a half an hour to report it.
Love it. It's the second one I buy...had one, now bought a second one for my beach house.