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Large Coastal Lantern *Limited Availability

Item# 028W006128127001P | Model# C41539 | Added on February 2, 2018 |
Sold by Kmart.com
Large Coastal Lantern *Limited Availability
$17.49
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Description Specifications
White Large Coastal wood Lantern with size of 9" x 9" x 18". Made with a metallic top with jute hanger.
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SpeakclearEnglish

Broken

|

I ordered 4 white lanterns for a wedding shower in August .. 
they came in two  big boxes, however they were sparsely wrapped and one lantern in each box the glass was broken ....
I called customer service and got a very broken English speaking person named “Reeky” who told me he would credit me for the two broken lanterns but it will take 7-10 days. Edits it shows in my account ... and I had to call back if I wanted to replace them with two new lanterns ...
A couple  suggestions ....
Package items better 
Make sure your customer service employees are easily understood
The turn around time to credit my account is unacceptable (7-10 days is too long )

June 28th via mobile
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