Great Frig, lots of featurres, but LG went cheap on the water and ice dispenser handles. Went with a CHEAP CHROME PLATED PLASTIC THAT SCRATCHES AS SOON AS A GLASS IS PUT NEXT TO IT TO DISPENSE THE ICE AND WATER. Unbelievable for such a great product.
This fridge was a researched investment I expected to last. I am sad to say almost a year on the dot, i get the RF code and had to get a repair. Recently i got the code again not even a year later. My dream fridge has turned into a nightmare. It would be perfect if it worked :-(.. .i love the size and space. My research and investment feels like a waste of time and big financial lost.
Purchased in 2017, in 2019 compressor went out lost a lot of food. Repaired in Feb 2019. Compressor went out again more $s
Parts store told me to get at least two compressors because they go out so often. Just think $3,400 and it breaks down twice within 2 1/2 years. Poor quality last kenmore I want.
fridge and freezer stopped cooling, already happened three times. lots of food lost.
I will never purchase an LG product again
the evaporator (the thingy behind the back cover, with lots of coils and fins, which is responsible for transferring the "coldness" from the compressed gas to the surrounding air inside the fridge/freezer) ices up.
the evaporator defrost heater is working, yet it does not defrost all the ice, allowing for lots of ice buildup. apparently LG has issue controlling the defrost cycle.
but the bottom line is that when ice builds up on the evaporator fins, no cooling can be done and the food spoils.
to fix the issue you have to take the entire fridge (shelves, rails, drawers) and freezer (door, drawers, rails, ice maker) apart to gain access to the back covers, remove the back covers and manually defrost using a hair drier to remove all the ice build up.
I am now an expert in doing this, and it "only" takes about half a day.
but all the food is already spoiled since there is no warning that the fridge and/or freezer stopped working :-(
apparently this is a common issue with LG refrigerators, not only this specific model.
other people also have issues with the drain tube freezing up (the drain tube is supposed to drain the water which the evaporator defrost heater thaws. this cause water to overflow and build at bottom of fridge and/or freezer and leak onto the floor, damaging the floor.
some people jury rigged an copper wire extension from the defrost heater into the drain hole to transfer heat from the heater into the drain hole.
LG is aware of these issues and has done nothing to address them.
three recommendations for LG:
1- engineer a better way to detect that there is ice building up and/or make sure that the defrosting cycle is long and/or frequent enough to defrost the evaporator coils and fins
2- have an ALARM whenever the temp inside the fridge and/or the freezer is above the set temperature, to warn against spoiling food.
3- LG should engineer something to ensure that the drain holed does not ice up. (a heat transfer copper wire as above or a separate heating element around the drain tube)
even if they do listen, I will never purchase an LG product again
-avi [This review was collected as part of a promotion.]
“Stainless steel” handle is made from plastic and has completely rubbed its finish off. Never had dents in our old fridge. This one gets dented if you look at it for too long. Plastic garbage construction. Looks like it’s already 15 years old with all the broken bits on it. Very disappointed. Won’t be buying another LG product ever again.
I've had my LG refrigerator nearly a month. I LOVE it. I wasn't sure about the freezer drawer on the bottom. Now I wonder how I ever managed with one on the top. The two shelves allow me to organize and have easy access to smaller things and the deeper remainder of the drawer holds larger things. All are easy to see and find. I love the "door in a door" feature. It allows me to just have part of the fridge open for milk, juice, etc. and smaller things on the shelves. I'm sure it is a big energy saver. I like the way the bins and drawers in the fridge are organized. No more bending down to the bottom of the fridge to get fruits and veggies out. And I also like the smaller ice maker. I know there is an option for another one in the freezer drawer. For just my husband and me, this one is more than ample. And I like the "French door". I have never been a fan of "side by side" freezer/refrigerator. This one has so much room inside. It is amazing. And it is easy to keep things organized. I truly think that LG has designed the perfect refrigerator. There is nothing I would change about it. [This review was collected as part of a promotion.]
This is my second LG refrigerator. First one didn't last to long. Three years. I thought we would give LG a second chance. So far so good. [This review was collected as part of a promotion.]