Get Rid of Stains
Better Than Basic
Having been the owner of an LG Front Load washer and dryer for 12 years I can say that I really liked my steam washer and dryer since day one. When my washer started making noises within the bearings last month (June 18) I contemplated getting it repaired but thought well it is 12 years old and I use it at least 6-8 times a week that I should just purchase a new one and I wouldn't look at anything else but LG front loaders. I came upon this washer. It is larger than my old one which was a 4.0 cu. ft and offered the same features as my old one plus a few more I was sold. My previous set were cherry red and this is what is called graphite steel. The color online appears a little lighter in color but in person is a little darker and also has an appeal of stainless steel look as well and is very attractive looking so i opted to buy the dryer as well so I can have a matching set (just a pet peeve of mine). Delivery from Sears took only 2 days so it was a very quick turn around. Upon utilizing this machine for the past 2 weeks now I can say that it is everything I came to expect and more. The larger capacity is terrific as I am finding that I do less loads in a week 4 to 5 compared to 6 to 8. The steam function is something that I do use and this works again just as I came to enjoy with my previous unit. Clothes etc are perfectly clean and the spin cycles are great as well spinning out most of the water so dry time is less. While running it is practically silent and even in the spin cycle at max 1300 rpm you could hold a conversation standing next to it with no issue, no does it vibrate during any cycle, just be certain it is level prior to using it. I would certainly recommend this washer to anyone looking into a front loader.
I bought this washer and an LG dryer which was delivered two days prior to a sale with $501.03 off each unit ($1002.06 plus tax). When I called for refund under the price guarantee, I was blown off. The pricing policy clearly says that the only time prices will not be matched with a SEARS sale price is Black Friday. My washer and dryer were delivered on Halloween, Oct. 31, 2018. I will never buy another product from SEARS again!!!
The new washer I purchased leaked & was returned but Sears isn't giving me a refund & I'm owed over $875?! I was told I had to buy another washer & dryer from Sears, which I did & they would pick up the leaking one (which BTW also ruined my hard wood floor that i had to get repaired?!) when they delivered the new ones due to Covid. (which BTW also ruined my hard wood floor that i had to get repaired?!) Then they'ld credit the 1st one I bought & redeposit the $500 in shop your way points back into my account so those points could be applied to the 2nd purchase.
The leaking washer was picked up by Sears delivery people when the new one arrived, yet I have they are refusing to credit me for the returned washer?!.This is absolutley wrong-?!.I feel totally scammed & won't buy anything from them until this is resolved! Scamming their GOOD customers is no way to run a business?! This transaction cost them 30+ other appliances/year as I've been involved in property management for many years.