Hi Sandra, thanks for your question! Did you order this to a specific store, or directly to your home? If you ordered this for pickup from a store, I'd recommend contacting that store directly. If you ordered it directly to your home and it isn't there, you can contact our Member Services team at 800.991.8708 and they can look into your order and see what's going on. Apologies for any confusion or frustration, and I hope this helps!