Table is great for the money and is surprisingly strong/sturdy. People are rating it poor and commenting "junk table do not buy horrible quality" and I'm like what do they really think they are going to get for 350 bucks I mean a good table is 1200-2500. Some of the supports were cracked and I expected this and with a couple screws I fixed the problem. The balls are heavy and the playing surface is level (enough) the sticks are junk but that's a given and the ping pong surface is ok. Very easy to assemble only took me fifteen minutes. I would buy again its a really nice center piece the finish is good. There will be a few dents and dings from shipping but you get what you pay for you cant pay Honda Civic prices and expect to get BMW quality its just not going to happen. I found a promo page on Google and received another 20 off and another 5 off after that plus *************. Ill call customer service about the broken piece just for kicks but its really hard to complain about this much product for a small amount of money.
I order this table on-line with pick up in store option. I picked it up with other $10,000 worth of appliances. It came broken. Called customer service and ask to pick the table and deliver a new one since we were moving in a new home and didnt have much time. I wanted to give this to my son as gift. Customer services agent asked me to call local store and arrange for free pick up of the damage one. Called the store and found out that they won't pick it up. Not a good customer services after purchasing $10K worth items. Table does not look sturdy. ping pong board does not snap in tightly. one of the ball is already snap it to two pieces. poor quality item.
I received this pool table damaged, missing parts. Extremely poor quality, Its made of thin particle board. the legs will not support it's weight. As for Customer Service there was none. BUYER BEWARE DO NOT PURCHASE THIS PRODUCT. Not only will you not have
sears repair it, Sears will not offer any options for service or parts.
EASY TO SET UP, REALLY NICE TABLE !!!!!! GREAT BUY
I ordered this for my sons to play this summer as a reward for their good performance at school all year. Unfortunately the first table was delivered and assembled, the installers left, and then it was discovered within 15 minutes that the table was bowed in the middle and all the balls would roll to the center of the table. I immediately called the installers back. They did not return and instead Sears ordered me a replacement which arrived the next week. It was assembled today after the order never being issued and numerous calls to the delivery and install people to resolve. It looked promising until the installers announced that this one was bowed the other way, so that it was higher in the center and sloped towards the pockets. They have now ordered me a third table to be delivered next week. I hope that this one works out or I will have to cancel.