1. Threw all the washers away (i collected them from trash) 2. Missing bolt 3. Stole $43 from my office when they were setting it up. The contractor from sears number 301-915-6592 Called sears, transferred twice, stayed on hold forever then hung up
Ordering from Sears is an absolute nightmare -- we purchased from the website because they were running a Holiday promotion. Do yourself a favor and order directly from NordicTrack or any other retailer -- do not use Sears. They scheduled a delivery date about 10 days out. The night before delivery, they delayed the shipment by another day, without explanation. They rescheduled for the next day and give you a two hour window they will deliver within (in this case, 2-4pm). The delivery company they work with called at 11:45am to 'let me know' they were 15 minutes away. I told them this wouldn't work, and to honor their time window provided. They delivered at 4pm and upon opening the box, the frame of the treadmill was cracked. I have spoken with four customer support agents on the phone since then, and my options are: 1. Request a replacement part directly from NordicTrack (with no guarantee that other parts of the treadmill weren't also damaged in transit), someone will call 24-48 hours to determine what part I need. 2. Request a replacement treadmill/exchange: Earliest available exchange is 7 days out (while in the mean time an unusable 6 foot treadmill sits in our entry). 3. Request a return for a refund: Sears is "Not sure" when someone can pick up broken treadmill, broken treadmill sits in my entry for indeterminate days until someone decides to pick it up. There is no sense of urgency, nor any focus on customer service on an item costing in the thousands of dollars. This is hands down the worst customer experience I have encountered from any company. Completely unprofessional...
I ordered this item over three weeks ago and chose to ship to the Carrollton Georgia Sears store. I am told they can not even track the shipment and have no idea when it will arrive. I never would have ordered this from Sears if I had known they had no way of knowing anything about where the item is or when they would have it. I was told that the truck broke down but they couldn’t say if it even had my item. This has truly been a terrible experience.
Great Price, includes great features all in package that was easy to install (By Myself). You do need another person to help move the base to the final location ... Excellent features with the iFit program even if you do not extend the membership.
Glad I purchased this equipment. So convenient. Step on it and get a great workout
I don't understand how NordicTrack is still in business.
Upon setting up the treadmill, the iFit software immediately notifies you that an update is available. Click the button to update and it shows you an error screen. This notification is shown frequently and there is no way to update the software.
This treadmill is supposed to come with a 1 YR iFit membership. No information on that is provided.
Try contacting iFit / NordicTrack support (same company). It's impossible. I've called twice and waited over an hour on hold both times before giving up.
I've emailed their support twice and no reply.
This company has the worst customer service I have ever seen from any company. I will be returning this product as I can only imagine what it would be like if something were to break and require warranty service..