This item was delivered on time just before Thanksgiving. It comes in one BIG BOX. The guy offered to put it together but I refused. I wanted to do it myself. I lost 10 pounds putting it together. But it was not that hard. I was just being real careful to follow the instructions. Once that was done. It was time for me to go. Man this thing is a torcher beast with no emotions. The ramp going up and down, the resistance is increasing, the little fan is trying to blow you off the thing. On top of that Jillian Michaels is yelling at you to work harder. The TV is great. It has HDMI, USB and coaxial inputs and the sound comes from the speakers on the head unit. Its great. One word of warning, I got on it from the side and almost cut my foot off. KEEP KIDS AWAY. if two kids are playing on it, they could get there feet into one of the rollers and have it cut off. Its not a toy or a jungle gym for kids. This thing is built like a professional machine that you would find in a gym
we have had this elliptical for about 2 months and have only been able to use it ZERO time. We have been doing nothing but replacing parts on it. The customer services seems okay, they ship replacement parts fast but only to find out another component on the machine is broken. The pedals come off the track very easily and the rollers arrived with bad barrings. It looks like a nice machine but doesn't hold up. We are trying to return it but sears wants us to return it to the store and will not offer services to pick it up, though they delivered it.
Everything went fine with delivery but once I tried the elliptical the resistance on the lowest setting was so hard I could not use the machine. I called for help and got referred to a video which was no help. I returned the equipment and got a precor much better.
I'm sure this would be a great elliptical, but I never received it from Sears. For six weeks straight I would get a phone call stating the delivery has been delayed. No wonder Sears is going out of business. They have very bad customer service. I eventually canceled the order and ordered it from Nordictrack.
Thanks for nothing Sears.