I am happy with the treadmill however the service in the store was not verygood. The sales personnel had to run the cash register and support customers on the floor. Had to run down someone to get help. I was was not clearly briefed on the installation service. Nevertheless once I found the service rep, he was helpful. Short staffed. Good product
I ordered this treadmill in December 2017. The day before my delivery in January 2018, I get a call telling me the delivery was delayed until the end of February. We decided to wait. I wish I had just demanded my money back. The 5750 that finally showed up was not the same 5750 that I looked at in the store. This treadmill has reduced functionality. The software is different and many of the features that didn't require the worthless iFit software are gone. Now the treadmill basically forces you to buy into iFit. It still claims 38 onboard apps which I cannot find... Without the iFit, you have one and only one option. The model in the store I THOUGHT I was purchasing had many more options for on board workouts, e.g. select -a-goal workout, select a pulse workout, etc. Now ALL that is gone. This thing is a complete piece of junk. Don't waste your time with it. Go buy something else - anything else. I won't touch another NordicTrack ever again. I am also completely done with Sears.
We have been enjoying the unit for the last 3-weeks. It is wonderful!
I ordered this and had it delivered and that's when the problems began. There was no hardware in the box so the delivery crew said they couldn't assemble it. They called from my house to order the parts and said they'd arrive in 7-10 days at which time I could call back and they'd come back out to assemble. Ok, not a good sign but maybe it happens..... Well 3 weeks later still no parts. I called Sears, got transferred twice and then disconnected. I was away on vacation for two weeks and then called back and Sears says that because 30 days have passed there is nothing they can do. I have to call NordicTrack. All I want is Sears to deliver on their end. Deliver and Install. I have a very expensive box in my basement. I am amazed that they cannot just order the parts again and have them sent to my home. Do not order from Sears.
It does not work. The extended warranty is contracted through 'ICON' a nightmare on customer service and ICON hires rude, not punctual, not knowledgeable people and they DON'T fix the problems. VERY disappointed on NORDITRACK and SEARS. If you want to live a life to workout and NOT to waste time getting stressed out with equipment that you pay LOTS of money for and does not work----Do yourself a favor and don't buy from SEARS OR NORDITRACK. The equipment does work.