I have used this treadmill for over a year. The space saver is nice and very easy to lift. I'm able to run and it is very quiet. The audio is a nice feature for my music, its nice to have speakers instead of just headphones. The google maps is cool, I did a lot of my own maps at first. Now I just do the map of the day. I assembled it about a year ago, but I remember it being pretty easy. I like both incline and decline. The only think that I've had to do is adjust the belt, about every 3 months it gets a little crooked, but you just need an alan wrench and its very easy to get back into place.
I paid Sears $200 for installation. When the "installers" were at my home they did not complete the installation. They left out bolts, washers and screws. The firsttime I tried to use this product pieces fell off of it due to the poor installation. Sears also took the parts they didn;t install with them so I have no way to complete then installation. I have called Sears 10 tiems to get this issue resolved and they either hang up on me, transfer me to a different department or are generally unhelpful. In summary: I paid Sears for installation. Sears didn't install it. Sear's won't send someone to fix it. Sears won't refund my installation fee. I now own a partially assembled and unsafe treadmill that is missing pieces. Thanks Sears, you've lost my business until this is resolved. I wish you were the still a company that took care of it's customers.
We literally cannot use the treadmill b/c of a corrupt SD card. It's been >2 weeks, still no sign of our new card, which may or may not resolve the issue based on what I've read online. Fantastic that a machine which has no mechanical issues can't work b/c of an SD card that we don't even care to use....
Happy with customer service I called in the first time using. Also got info on my older treadmill 6 years old.
Wow. NordicTrack’s total lack of any customer service has reached an amazingly new low. My new treadmill arrived with a damaged console connector plug, which means the machine can’t be turned on, a necessary step to register it. And you can’t get into their repair system unless you’ve registered your machine. I called 3 different NordicTrack phone numbers (all which go to the same system) and then tried their online chat, where the operator told me to call the phone number and then quit responding. I called Sears, where a nice representative was able to give me a different phone number that, once again, went to the same system. I finally went to Icon’s online chat, which took a while to respond, but I was eventually able to reach someone to help me. We’ll see if the replacement part arrives in 7-10 working days as promised. All in all, a big customer service failure and the machine hasn’t even been turned on yet.
We have had repair men out at least a dozen times. We have requested that the machine be replaced. NordicTrack will not honor their warranty to replace a lemon. The deck squeeks loudly even though no one over 120 lbs uses this treadmill. The incline has never worked properly. It is always gets stuck in an inclined position and then will not return to a normal position which makes running very challenging to say the least. I have never been so disappointed in a purchase or a company as I have been with this NordicTrack Purchase. They also expect you to complete many of the repairs yourself - not an easy task for a lady! :) NordicTrack is not a company that cares about their customers.
I purchased the Nordictrack Commercial 1750 in 2015 and have been very disappointed. The actual performance of the treadmill is good but it has needed repair 3 times in less than 2 years. The first problem was with the circuit board and a Nordictrack representative told me that I was to replace this myself. Later, the drive engine had to be replaced and, again, I was told that I would have to do the work; I got quite angry and pointed out that the Warranty does not specify that the customer is expected to do the work (as a result, a technician was eventually sent to do the replacement).
The third fault was in the mechanism that operates the incline of the running board – again, I was told that I would have to do the work myself. When I objected I was told that, if I found the job too difficult, I could call back to request a service call. I complained again, pointing out that I had been on hold for 25 minutes before my current call to Nordictrack was picked up so I expected the same kind of time-consuming delay when I had to call again. I was then given an email address I could use to ask for a technician to do the work. I was told that the necessary repair was straightforward and the instructions were very concise. Guess what? – when the parts arrived, no instructions. I emailed the address given about this and received no reply; I emailed again 3 days later, again with no response so I called Nordicktrack again and after an 11 minute hold-time was given very brief details on what to do about the replacements. I DID finally receive a response to my emails 4 days after my first, saying a technician would contact me in 3-5 business days.
I received a voice-mail from a technician 6 business days later, giving me a 2 day notice of his visit. I left a message that I would not be available. The tech finally came 6 weeks after Nordictrack informed they were contacting him. At that time I had pointed out that the drive belt from the motor was shedding black powder presumably because the technician had not aligned the new motor properly. I was told I’d get a new belt, but that didn’t come either. When the tech finally turned up he said the drive belt had to be replaced – 3 weeks later, the belt was delivered but now I have to wait the tech’s availability.
I would not recommend Nordicktrack to anyone. Three major problems in less than 2 years (thank goodness I took out an extended warranty because it looks like I’ll need it) and also very poor customer service – it’s ridiculous that customers are expected to carry out repairs of a very technical machine. I had bought the treadmill because of the company’s reputation which now seems to be ill-deserved.