this is my second pro-form i've owned. my first one bought 12 yrs ago and it worked with no repair all that time. i ran and walked on it and it was awesome. sold it only b/c i wanted a new one. no other issues. this one just purchased is absolutely fantastic! i'm a bit older so running is not the first priority on this machine, mostly fast-paced walking on incline. a joy to have even my husband gets on it and he prefers the outdoors so that's saying a lot. i recommend this treadmill for all purposes and ages.
Don't be fooled by the positive reviews. I thoroughly researched this treadmill before I purchased it, and based on the reviews, I decided to buy this online without trying it out in the store. 3 issues: 1. The treadmill stopped working 6 minutes into my first workout. The belt stopped moving. I did everything the manual suggested, but nothing would get this belt to work. 2. Sears customer service has been horrendous. I have spoken to at least 8 customer service reps & 2 supervisors and they have continuously messed this up. Starting from when I ordered the treadmill on 6/20. The woman said my delivery date was 7/5. When it was close to 7/5 and I hadn't received any notice on delivery times, I went online and saw that the delivery was never scheduled for 7/5, but 7/13. I called and another woman confirmed that it was 7/13 and had no record of 7/5. On 7/12, I received a message that the treadmill was damaged on the truck and they had to order a new one. The new delivery date was 7/20. A month later, the treadmill was delivered and assembled & 6 mins into the workout, it stopped working. I called & customer service scheduled an exchange. I decided to go into the store to pick out a different treadmill since I was not impressed with the ProForm 24853. I picked out a NordicTrack and scheduled a delivery for 7/26. The day before, the call came with a window of time between 3:15 and 5:15. I called again because I had an appointment at 6 & was worried that I wasn't going to make it. The man I spoke with couldn't make anything happen to get an earlier time, which I understood, so I changed my delivery to 7/28. Then all craziness happened when I kept receiving texts, emails & voice messages that were giving me different days/times for delivery. I called & spoke with the supervisor Paul, who assured me that everything has been worked out & the removal of the broken one and the delivery of the new one would take place on 7/28 from 8-12. Fast forward to 7/27. I received 2 voice messages exactly one minute apart. The first one said my 2 hour window was 10-12, and the second message said it was 3-5. I called again & worked my way through to get to another supervisor Wendell. He figured out the confusion & said that it was a computer glitch. The broken treadmill was getting picked up between 10 - 12 & the new one was getting delivered between 3-5. He then fixed it to make it all happen at once between 3-5. I told him that I needed to leave my house at 5:45 & I wanted an earlier delivery time since it would be tough for them to disassemble the broken one and assemble to new one in the time I had (if they arrived @5). But once again, nothing could be done. I was stuck with the 3-5 time frame. The inconvenience, frustration, and aggravation that I have been going through with Sears customer service has been unreal. Ready to cancel order if it doesn't show up today. Never buying from Sears again!
We have been using the treadmill for a few weeks now and have enjoyed it. My parents have an older version of this model and have been using it for years with no issues, which is why I chose this one. My husband complained a little about it not being as easy to set up as it claimed it would be, but overall we are happy!
I wasn’t comfortable investing over $1000 for my 1st treadmill but fealt that this one had the basics that I wanted. I wanted variable speeds with the ability to incline, and a heart rate monitor. It’s working great! I feel stronger already in a few uses. I assembled it, only needing my husbands help getting it into the house, (using some rolling Dolly’s helped), it is extremely heavy, and help getting it out of the box. I only needed assistance for two screws for the locking tool, that holds the belt upright for storage. (The screw holes weren’t quite large enough). The instructions for assembly were simple and the hardware wrapped nicely so no missing parts. I would recommend using or buying a Allen wrench set that can be snapped into a ratchet, to save your hands. Took me about 2-3 hrs.
I have had this treadmill for about a year now and use it regularly. It was pretty easy to assemble and get connected.
I purchased this treadmill in April of 2018 and the motor burned out. I've called customer service four times now to report the issue. I continue to be put on hold and left there. The warranty covers the motor and frame for five years.
Says free delivery, then I am told there is no delivery???