Just received this treadmill - free delivery and installation - so that really helped! My husband is an avid runner and loves it so far. I've only used it for walking/slow running and it works great for me. Got it on sale and with points so feel we got a great deal!
Ordered this treadmill with a delivery date of 7/30/19. It was not delivered as promised. Sears could not find the item and had no idea why it was not on their truck. They told me to call the online ordering number. I called and first they said it was delivered. It was not. Then they said they could order the same item to be delivered 7/31/19 to my home and cancel the original order. I was on the phone over two hours to complete this. In the end they ordered the wrong item and it had the wrong delivery date of 8/9/19. Sears charged me for both items, the one that never showed up and the second, incorrect item. I told them to cancel the incorrect item and the person on the phone asked me if I was sure I didn't just want that one. Then she told me they would keep my money for 5 days, even though it was their mistake and I never asked for the item she ordered. I received an email stating the original item was ready for pick up. This was also not true. Even though they sent me the email confirming the item was there, they had no idea where the item was, except they were sure it had never arrived despite the email stating it had arrived. I called the store several times trying to find out if they found the treadmill and knew where it was and when it would be delivered. The manager has not returned my calls and the people working in the department have no idea where the item is at this time. They said I would have to wait a whole week to see if it would be delivered 8/9/19 or not. So they have my money, which means I cannot buy another treadmill. They have no idea if the treadmill they sold me even exists or if it will ever be delivered or not. There is zero communication. This is the absolutely worst experience I've ever had with any company. Do not buy anything from Sears. They will sell you items that cannot be found and they will keep your money and they will not return phone calls.
I run and I want to see my pace. This treadmill and apparently ALL proform treadmills ONLY show MPH and not your current min/mile pace. Unfortunately this will not work for me. I did call customer service and they kindly explained non of their models show min/mile pace.