This is an awesome workout. Already sore after just a few days. There are lots of reviews that mention squeaking and loud noise. I actually had the same problem after the first few minutes. I was very annoyed at the beginning and super frustrated with the loudness. HOWEVER I went in and tried to isolate the issue. Turns out a few of the bolts on the stabilizer were way too tight. After just a touch of slight loosening I have not more noise and squeaking. Clearly this is just my experience but I figured I’d mention for anybody else who encounters this. I will update in a few weeks if anything changes.
I decided to buy this product because I was hoping that Proform would have worked out the issues with this machine, but I should have listened to the reviews regarding squeaking and poor customer service/support and stayed away. After only a few uses, the machine went from being basically silent to squeaking worse than an unoiled Tin Man running down the yellow brick road during a heatwave. I used the Proform website to submit a request for support (several times), and it's been a week and a half and I have not heard a peep from them- not a good sign. It's really disappointing to spend (waste?) so much money on a machine and then have problems right from the start, only to reach out to the manufacturer--who supposedly warrants the machine for several years--and realize that the warranty is worthless if the company never responds. The machine does provide an excellent workout, and that's even without going all the way up to the highest level (even level 12 of 24 is fairly rigorous). It is also pretty easy on my joints. But, the squeaking is so loud it makes me not want to use the machine; it's loud enough to interfere with watching television or listening to music. Also, the heart rate monitor is useless. I don't think I've seen it go above 100 BPM (and I know for sure my heart rate is way higher). My advice is to find another machine/manufacturer.
My order never was ready, nobody picks calls and respond me back. Stay away from this store. Previous purchase warranty service is irresponsible. Save the hassle and stay away from a headache