My 2 year and 4 year old love this, great buy took my husband about an hour and a half to put together, he used one spring to pull all the other springs on made it much easier.. We also love it has a net, we use a mini ladder so they can get up on it as well..
was missing the tool to put the springs on and my husband had to fix some of the pieces.
I ordered this item over a month ago and was told it was ready for pickup at the local store. It wasn't there and after two visits to the store and two calls to Sears I was finally told it was lost in transit and I was welcome to cancel and try reordering. I asked that they just reship it since they lost it and was told they could not do that. If I reorder it would be shipped to a store 100 miles from here for some reason. I finally just cancelled the order. I am extremely disappointed and doubt I will ever order from Sears online again. As for the product, I can't rate what I can't get so I guess I dont know if it is a good product or not.
This is by no means the best, sturdiest ***** on the market. The assembly process is somewhat questionable, (hooka go directly through the safety net, there aren't special loops or grommets for them.) And the aluminum tubing it fairly lightweight. But for the price you really can't beat it. I have two kids, 80+ and 40+ lbs. It's been tons of enjoyment. The lightweight actually makes it easier to move around the yard when we mow and so the grass doesn't die in huge patches. You can certainly throw down 5x the money and buy a top of the line ***** but if you're looking for a good time for a reasonable price you really can't do any better.
I ordered this item on November 12, 2018 for my kids Christmas gift. I received an email and voicemail saying it was ready for pick up on December 12. I came in on December 17 to pick up my order. The warehouse people couldn't find it. I went back a second time and they still couldn't find it. I checked my account a week later and it said I had picked up my order, but I didn't. I later went back sears to figure out what happened. The manager still couldn't find it. I asked for a refund. I'm not happy. I don't understand how they can lose a 12' trampoline.