You shouldn't have any issues ordering this item, unless it is out of stock or unavailable in your area. Seeing how this item is sold by Sears.com, you can contact their customer service line for assistance if you haven't already called. Their number is an 800 number as well. It is: 1-800-366-3028. They should be able to help you, and if the same problem persists, then they will be able to let you know why.
I hope this information is helpful! Please have a great weekend!