Core issue: Top load HE washer displays error code LD and washer is not draining properly.
Resolution: LD stands for long drain and occurs when the water level does not change after the drain pump is on.
Is the drain hose kinked or clogged?
Remove any obstructions in the drain hose / stand pipe / utility sink. Straighten the hose.
Explanation: If the washer is unable to drain due to a kinked or restricted drain hose, it may not spin.
Is the Standpipe (drainpipe) greater than 8ft above the floor?
The pump is not powerful enough to pump out the water to heights greater than 8ft. The water will remain in the basket.
To Remove the error code.
Press STOP/CANCEL to clear the display.
After removing the drain restriction, select RINSE/DRAIN & SPIN option.
Press START to continue.