I'm sorry to hear that you are having some difficulties with your range. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided assist you. I would suggest that you provide a little more information such as the make and complete model number of your range so your expert will be able to provide you the best possible answer. Just click on reply below where you can provide the additional information.