Thank you for your question. I know it can be disappointing when the icemaker stops working. Unfortunately, without the model number, I will not be able to provide specific information. If there are cubes in the icemaker but it's not harvesting them, it could be a problem with the icemaker or the temperature is too warm (above 12 degrees). If the temperature gets above 12 degrees, the icemaker may not cycle. To check the temperature, place a thermometer between some packages. Air temp is
a good check. If the temperature is too warm, usually adjusting the control to a colder setting will correct this. I hope this will help you. If you would like more assistance, reply to this thread and please include the complete model and serial number and I will be glad to assist you further.