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Could my brand new Kenmore Refrigerator Model 70313 possibly in Demo Mode?

Our new french door refrigerator was delivered on Tuesday, and on Wednesday afternoon the fridge had reached 60 degrees and the freezer reached 52 degrees. They are both "stuck" on those temps despite us setting them to 33 and -1 respectively. The interior lights work, ice maker (located inside the fridge) is making solid ice, the through-door water/ice dispenser is working, but unit will not cool any further. Called tech support and without any troubleshooting, was told that a technician will be out next week. A google search revealed similar issues with other fridges that were in "demo mode". The manual does not mention a "demo mode". Searches on this site list various combinations of buttons to press, but none of them match up with the buttons on my touchscreen. I even went back to the store and spoke with the sales manager. He couldn't figure out if there is a "demo mode" on this model and spent 20 minutes on hold with tech support before hanging up and suggesting to me that we just swap the fridge with a new one. If it's a simple "demo mode" issue, there is no need for a new unit. Does anyone know if this model (Kenmore model 70313) has this type of mode? Or is this type of problem inconsistent with a refrigerator set in "demo mode"? Thanks in advance!

Kenmore , Refrigerators , Appliances
3 Answers from these members:
by TERRI M. Earned 39 community points in Kenmore
January 17th, 2013
Answered in 30 minutes
2 votes
Manage My Life
by Manage My Life
January 17th, 2013
Answered in 9 minutes
0 votes
by tnesbi0 Earned 19,024 community points in Kenmore
January 18th, 2013
Answered in 23 hours
0 votes
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