I know that it can be very frustrating to have issues with your washer. The description of the noise could indicate the motor is not getting run voltage, or it could have a clutch failure, loose spanner nut or worn drive block. In order to know what is causing the problem, the washer will need to be disassembled. This way you can identify which part is making the sound. It is also possible that the washer has an electrical issue within the motor or the wiring harness. If this is the case then you will need an ohm/volt meter to check for an anomalies in the system. If you don't feel comfortable doing this yourself, please click on this link to schedule service:
Sears Home Services.
Click on "Get Started" and follow the directions, click on the red "NEXT" button to continue. I hope this helps. Please feel free to let me know if you need further assistance. We are always here to help. Thank you for using Manage My Life.com.