I wish I came bearing a more complete solution to your problem. However, I wanted to let you know that I am reading through every manual for your RCA to try and see if this will hold an answer for you. I also have submitted your issue to a few different electronics forums that I know of. If for some reason one of my techies there can't provide a solution, I have also gathered the contact information for RCA Customer Service and will be giving them a call for you in the morning. I am very optimistic that we will find a solution to your problem within the next 24 hours.
I hope this was helpful! If you would like further assistance with this or any other SYW needs you may have, please do not hesitate to reach out to me. I am a FREE Personal Shopper here on SYW and would love nothing more than to be able to help you save time and money on all of your purchases! My job is to help you with any of your SYW related needs and get you the best bang for your buck. I'd love to chat with you more if you're interested in the many benefits this FREE program offers. :-) Please feel free to email anytime.
PS Extraordinaire Team