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How do you remove the basket on a kenmore he 11028002010. Spins out of balance.

Please let an expert answer this because I have already been given the 800 service number several times, thank you. I took the tub ring off and removed the 7/16 bolt on the agitator and the basket will not lift out. I have shook it, jerked and pulled and it will not raise out. The basket spins freely. Any other tricks to pulling the basket out?

1 Answer from this member:
Fred M
by Fred M Earned 102,018 community points in Kenmore
March 9th, 2014
Answered in 3 hours
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