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What is wrong with a Kenmore model 110.67082600 dryer when it displays a F40 message?error #F40. Rep sd part W10111616 was needed, part doesn't work, what now?

My Kenmore Elite Oasis dryer stopped working and flashes code F40. I spoke to a Sears representative Monday who said I needed part the control W10111616 which I received. The part was installed and the dryer still flashes F40. I believe I was sent the wrong part and/or was incorrectly sold the wrong part. My husband believes I need the dual motor control assembly after reading the spec sheet. This is not what I was sent. I need to now send back the part at $15.99 shipping and order the new part. This time the customer service representative said she is not allowed to disclose what part is necessary based on the error code. This is disturbing to say the least.

Dryers , Kenmore , Washers
1 Answer from this member:
Fred M
by Fred M Earned 107,666 community points in Kenmore
September 26th, 2009
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