My hair gets deadlock knots all the time. Next time this happens to you follow this process: 1. let warm water run through for a little while. 2. Apply thick coat of deep conditioning on the affected area. 3. massage the knot with both hands for 1 minute. 4. Use a wide comb (with large comb teeth that are far appart) and start combing through the affected area starting at the bottom and working your way up. 5. Leave warm water running because you need to get in and out the water on your hair to keep the moisture. 6. Once the knot is out shampoo and condition as usual. Hope this helps.