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can't unlock my Whirlpool Duet washer

I have a brand new whirlpool duet washer and from the beginning (two weeks ago), every third or fourth wash would end up as a F-21 code. I would just press the reset and open the door and shift around or remove, then spin and drain. This time the door won't unlock -- I've tried everything -- I don't want to remove cover, but I don't know what else to do!!! Help.

Whirlpool , Washers
2 Answers from these members:
Joseph Perez
by Joseph Perez Earned 30,700 community points in Washers
January 12th, 2011
Answered in 24 minutes
0 votes
Joey S
by Joey S Earned 77,227 community points in Washers
January 14th, 2011
-1 votes
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