Skip to content
?
Manage My Life

samsung washer showing a nd error 'not draining' how can I fix this?

Samsung front load washer, i have manualy drained and cleaned the debrie filter, still won't drain on its own.

Tags
Samsung , Washers
80 Answers from these members:
briank
by briank Earned 60 community points in Samsung
July 30th, 2013
Comment
dat nguyen
were you able to get this resolved? I have the exact same issue and couldn't figure out what's wrong
Michele Brun-grueter
I am having the same problem. Did you guys figure out how to fix it?
3 votes
LYLE W.
by LYLE W. Earned 69,646 community points in Washers
April 10th, 2012
Comment
Jorge Maldonado
If code ND shows up , it means no drain.
1st step try reseting by turning off machine for at least 5 min.
2dn step make main hose is not clogged this is the hose that goes from the out of the machine to the drainage.
Try doing a spin cycle, if it does not move it means there is a clogged in one of the hoses OR INSIDE the Heart of the pump.
It very easy to do it, but it takes at least from 25 to 30 min.
Unplugged washer first. Safety is first.
Always check that all cables are connected correctly then check hoses to make sure there is not clogged.

Then disambled pump and check hoses again trying to find a baby sock or perhaps something very tiny but bulky, after you open up pump make sure you see the interior of it without breaking it then clean entire ports of the heart of the pump.
Pit it all back together and that's it.
2 votes
Joey S
by Joey S Earned 82,562 community points in Washers
August 27th, 2013
Comment
2 votes
Manage My Life
by Manage My Life
August 23rd, 2013
Comment
Mike Gus
I,m having this same problem with WF337AAR/XAA Samsung very frustrating I haven't replaced pump because it does drain just not all the water. If I run spin only a couple more times it gets enough water out to dry clothes
S Ben
Same issue. Tries to drain, but keeps stopping. Ideas?
by S Ben
1 votes
RHETT RADCLIFFE
by RHETT RADCLIFFE Earned 19 community points in Washers
August 18th, 2016
Comment
Vieng Keovongxay
Check if the controller is supplying 120VAC to the pump's connector terminals during the spin cycle. Unhook the connector from the drain pump and connect a voltmeter to the connector's terminals. Start the washer in the Spin cycle. You should see around 120VAC on the voltmeter (DMM). If you don't, the culprit is the controller board assembly. To make sure the issue is not with the wire harness, do a continuity check with your DMM between pump's connector and the connectors at the controller (CN10 pin6 and CN5 pin3).
1 votes
Patrick Ewing
by Patrick Ewing Earned 19 community points in Washers
August 29th, 2016
Comment
1 votes
Manage My Life
by Manage My Life
January 14th, 2011
Comment
Katie Clements
Why can't I see the documents!!
ROSE WOODWARD
No images
0 votes
Manage My Life
by Manage My Life
April 26th, 2012
Comment
0 votes
LYLE W.
by LYLE W. Earned 69,646 community points in Washers
April 26th, 2012
Comment
0 votes
Manage My Life
by Manage My Life
May 6th, 2012
Comment
0 votes
LYLE W.
by LYLE W. Earned 69,646 community points in Washers
May 8th, 2012
Comment
0 votes
Manage My Life
by Manage My Life
December 6th, 2012
Comment
0 votes
LYLE W.
by LYLE W. Earned 69,646 community points in Washers
December 7th, 2012
Comment
Kenhorn Kenhorn
Hi Lyle. I have a Samsung WF331ANW/XAA that will not drain. I get error code ND. I went thru all the troubleshooting and pulled the drain motor and tested. It works well. Just cannot get it powered up to drain in normal cycle or test mode. Not sure what to check next.. HELP please!!
Kenhorn Kenhorn
Hi Lyle. I have Samsung WF331ANW/XAA
0 votes
Manage My Life
by Manage My Life
December 18th, 2012
Comment
0 votes
LYLE W.
by LYLE W. Earned 69,646 community points in Washers
December 19th, 2012
Comment
0 votes
Manage My Life
by Manage My Life
December 19th, 2012
Comment
0 votes
LYLE W.
by LYLE W. Earned 69,646 community points in Washers
December 19th, 2012
Comment
0 votes
Manage My Life
by Manage My Life
December 19th, 2012
Comment
0 votes
LYLE W.
by LYLE W. Earned 69,646 community points in Washers
December 20th, 2012
Comment
0 votes
LYLE W.
by LYLE W. Earned 69,646 community points in Washers
December 20th, 2012
Comment
0 votes
Manage My Life
by Manage My Life
January 14th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
January 26th, 2013
Comment
0 votes
John Sala
by John Sala Earned 7 community points in Washers
January 27th, 2013
Comment
0 votes
LYLE W.
by LYLE W. Earned 69,646 community points in Washers
January 28th, 2013
Comment
0 votes
LYLE W.
by LYLE W. Earned 69,646 community points in Washers
January 28th, 2013
Comment
0 votes
LYLE W.
by LYLE W. Earned 69,646 community points in Washers
January 28th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
March 31st, 2013
Comment
0 votes
Manage My Life
by Manage My Life
March 31st, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
April 1st, 2013
Comment
0 votes
Manage My Life
by Manage My Life
April 1st, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
April 1st, 2013
Comment
0 votes
Manage My Life
by Manage My Life
April 4th, 2013
Comment
0 votes
LYLE W.
by LYLE W. Earned 69,646 community points in Washers
April 4th, 2013
Comment
Gwen Groen
I have read the whole 3 page thread. I have similar problem. RE: Samsung Front Load washer, mod# WF337AAG/XAA. ND error. Has no drain filter or little front door. I replaced pump & cleared all drain hoses. When I drain the tub by routing the drain hose through the opening where the back panel was removed it drains at full flow into a bucket, so there is no blockage. The drain hose pump has a black wire & royal blue wire. So far I cannot get any voltage reading with my VOM meter at the pump connector. What washer control panel setting should I select, so that it should be sending power to the drain pump? This whole problem started when we laid the washer on its side to install a pedestal.
0 votes
Manage My Life
by Manage My Life
May 12th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
May 13th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
May 24th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
May 26th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
May 28th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
May 28th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
June 24th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
June 25th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
June 25th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
June 26th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
June 26th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
June 26th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
June 26th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
June 26th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
June 27th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
June 27th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
June 27th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
June 27th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
June 27th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
June 28th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
July 1st, 2013
Comment
Phil Bishop
Hey I have a Samsung WF328AAW washing machine. I'm getting the random ND error code usually on the spin/rinse cycle. I've taken out the pump and it didn't seem to have any clogs and I checked all the hoses and my hose isn't any farther down the drain pipe then it has been for the 7 years i've had it. Once I get an ND if i take out all the clohthes and say put in a quarter of the load and hit spin it will work fine and then repeat. Start another full load and it will more than likely give ND. I don't really want to throw out money on parts I don't need. Do you think I just need to change the pump motor? I've read others where it will come on and act like this and it fixes it and than other not. Last night when i took it apart I ran a quick load cycle with about 3 towels and it worked fine. However it should take 30 mins ant took a little over an hour. It will just sit on the rinse spin cycle for minutes at a time doing nothing and then pump out a little water and then sit again to only pump out much more water a few minutes later. HELP!
0 votes
briank
by briank Earned 60 community points in Samsung
July 30th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
July 30th, 2013
Comment
0 votes
briank
by briank Earned 60 community points in Samsung
July 30th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
July 30th, 2013
Comment
0 votes
Stephanie Mangano
by Stephanie Mangano Earned 7 community points in Washers
August 3rd, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
August 5th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
August 7th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
August 8th, 2013
Comment
0 votes
Adam Heitzman
by Adam Heitzman Earned 7 community points in Washers
August 10th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
August 12th, 2013
Comment
0 votes
Joey S
by Joey S Earned 82,562 community points in Washers
August 26th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
August 27th, 2013
Comment
0 votes
Manage My Life
by Manage My Life
August 27th, 2013
Comment
0 votes
ka mo
by ka mo Earned 7 community points in Washers
May 7th, 2014
Comment
0 votes
Mick Tee
by Mick Tee Earned 8 community points in Washers
May 22nd, 2015
Comment
0 votes
Bill Hutchens
by Bill Hutchens Earned 16 community points in Washers
August 16th, 2015
Comment
0 votes
Brian Adams
by Brian Adams Earned 8 community points in Washers
February 9th, 2016
Comment
0 votes
TRACY DETRICK
by TRACY DETRICK Earned 8 community points in Samsung
February 27th, 2016
Comment
0 votes
David Nickens
by David Nickens Earned 8 community points in Samsung
March 4th, 2016
Comment
DERRON YEE
I also have the same issue as you. Did you ever remedy this ? Was it the computer board? Appliance parts store told me they discontinued the pc board, can't get it anymore.
0 votes
Minstrel Delaney Jones
by Minstrel Delaney Jones Earned 8 community points in Samsung
May 3rd, 2016
Comment
0 votes
Scott Armstrong
by Scott Armstrong Earned 8 community points in Washers
May 10th, 2016
Comment
ryanzelinsky ryanzelinsky
Having similar issue with no draining error

1- replaced water level sensor
2- replaced drain pump
3- replaced left PCB panel
4- replaced main PCB panel

The problem shows up before almost every spin cycle. However, if you hear the error chime and vine and hit the start button, then the pump kicks on and the cycle completes. It is annoying to have to do this for every load.

I'm thinking I'll replace the only non-oem part I used, the sensor.

I did notice that the eeprom check shortcut did NOT work for me. I tried "Power off, Press Delay Start, Signal and Power Key at the same time. Good = Good Fail = FAiL"

Any other suggestions?

Unit is clean and all wiring and power to components test out fine. I'm at a loss???
0 votes
SISSY WALKER
by SISSY WALKER Earned 8 community points in Washers
July 7th, 2016
Comment
0 votes
Joe judge
by Joe judge Earned 16 community points in Washers
January 19th
Comment
0 votes
LISA STEIN
by LISA STEIN Earned 8 community points in Washers
May 21st
Comment
0 votes
Manage My Life
by Manage My Life
January 13th, 2011
Answered in 1 hours
Comment
-1 votes
Manage My Life
by Manage My Life
April 9th, 2012
Comment
-1 votes
Want to get updates on new answers?
this question
Answer this question
Didn't find what you are looking for? Ask a question
Get up to
55
% off
On Washers