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Whirlpool Gold bottom freezer is leaking water onto the floor from the door. There is also sheet of ice at the bottom of the freezer. Is something clogged?

Our Whirlpool Gold bottom freezer has suddenly decided to randomly leak water from the door onto the tile floor. We also see a sheet of ice at the bottom of the freezer. The door seals seem good, especially since it's only a year old. Is some sort of drain clogged? Note: We do NOT have our automatic ice maker hooked up, so there is no water line going to the fridge. Thank you for any help you can give!

Tags
Side-by-Side Refrigerators , Refrigerators , Whirlpool , Appliances
37 Answers from these members:
Alyna Romain
by Alyna Romain Earned 57 community points in Whirlpool
January 25th, 2016
Comment
Nina Hammerstad
If you are interested, I am having NBC Investigative Reporting look into this issue. They have asked that I provide : Photos of the leak around the fridge, receipt or invoice of purchase and any warranty info if it’s still valid. I think if I have enough consumers with issue, they might proceed with the investigation further. Please let me know if you are interested. Thanks!
Mark Shores
Nina, what became of your NBC initiative? I have been having this issue for quite sometime and Whirlpool has been anything but helpful. They deny knowing of any issues that are "widespread"
MICHELLE PERNULA
I think so too. I'm out thousands in damaged floors, their stove and dishwasher and microwave are all in need of repair too...it was a package that we purchased so kitchen is cohesive, but it's all cohesive CRAP. We just last Fri had to install a new fan to replace the shitty microwave fan unit and my dishwasher broke down in 6 months and icemaker too! What are the odds of EVERY piece breaking down and they want hundreds on each piece to cover it in repairs. Glad I didn't do it, I'll replace each with another brand.
4 votes
John Paul Knab
by John Paul Knab Earned 57 community points in Whirlpool
March 7th, 2016
Comment
dawnhg dawnhg
I'm with you on the class action!
Nina Hammerstad
Photos of the leak around the fridge, receipt or invoice of purchase and any warranty info if its still valid. I think if I have enough consumers with issue, they might proceed with the investigation further. Please let me know if you are interested. Thanks!
Nina Hammerstad
If you are interested, I am having NBC Investigative Reporting look into this issue.They have asked that I provide:
MICHELLE PERNULA
Me too!
4 votes
Terri Keoho
by Terri Keoho Earned 32 community points in Whirlpool
April 24th, 2014
Comment
Nina Hammerstad
If you are interested, I am having NBC Investigative Reporting look into this issue. They have asked that I provide : Photos of the leak around the fridge, receipt or invoice of purchase and any warranty info if it’s still valid. I think if I have enough consumers with issue, they might proceed with the investigation further. Please let me know if you are interested. Thanks!
Jeremy Glassman
Guess it's a huge issue. They make a part to fix it.

http://youtu.be/Tk24ISRzSRs
2 votes
Emily Watson
by Emily Watson Earned 18 community points in Whirlpool
April 29th, 2016
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MICHELLE PERNULA
He didn't complete the repair...he forgot to replug the refrigerator back into the wall and push the refrigerator back. lol
1 votes
Manage My Life
by Manage My Life
June 22nd, 2011
Answered in 9 minutes
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0 votes
Manage My Life
by Manage My Life
June 23rd, 2011
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MICHELLE PERNULA
pour water through WHAT drain??? Water goes down NOT UP!!! the problem is with a grommet on the top so you can't pour water into something that is UP!!! lol You can pour water inside the refrigerator, is that what you mean? Or inside the white pan on the floor in the back of the refrig? wth!!!
0 votes
Manage My Life
by Manage My Life
June 23rd, 2011
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0 votes
Manage My Life
by Manage My Life
June 23rd, 2011
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0 votes
Manage My Life
by Manage My Life
October 3rd, 2011
Comment
Nina Hammerstad
If you are interested, I am having NBC Investigative Reporting look into this issue. They have asked that I provide : Photos of the leak around the fridge, receipt or invoice of purchase and any warranty info if it’s still valid. I think if I have enough consumers with issue, they might proceed with the investigation further. Please let me know if you are interested. Thanks!
MICHELLE PERNULA
Watch the video in this article that covers how to do this. I think you're going inside the refrigerator but you need to pull your refrigerator OUT from the wall, walk to the backside and take the panel off, about 8 screws and then get on the floor and look for the long black spill tube and push it toward the right, it's protecting that grommet you need to pull off to clean. http://neighboursappliance.com/bottom-mount-whirlpool-fridge-leaking-water/
0 votes
Manage My Life
by Manage My Life
October 3rd, 2011
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0 votes
Manage My Life
by Manage My Life
October 3rd, 2011
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0 votes
Manage My Life
by Manage My Life
October 4th, 2011
Comment
Nina Hammerstad
If you are interested, I am having NBC Investigative Reporting look into this issue. They have asked that I provide : Photos of the leak around the fridge, receipt or invoice of purchase and any warranty info if it’s still valid. I think if I have enough consumers with issue, they might proceed with the investigation further. Please let me know if you are interested. Thanks!
0 votes
Manage My Life
by Manage My Life
October 4th, 2011
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0 votes
Manage My Life
by Manage My Life
December 13th, 2011
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0 votes
Manage My Life
by Manage My Life
December 13th, 2011
Comment
Nina Hammerstad
If you are interested, I am having NBC Investigative Reporting look into this issue. They have asked that I provide : Photos of the leak around the fridge, receipt or invoice of purchase and any warranty info if it’s still valid. I think if I have enough consumers with issue, they might proceed with the investigation further. Please let me know if you are interested. Thanks!
0 votes
Manage My Life
by Manage My Life
December 13th, 2011
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0 votes
Manage My Life
by Manage My Life
December 14th, 2011
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0 votes
Manage My Life
by Manage My Life
December 15th, 2011
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0 votes
Manage My Life
by Manage My Life
August 9th, 2012
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0 votes
Manage My Life
by Manage My Life
August 9th, 2012
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SUSAN POFF
I don't know if you're still having this problem or not or if you even still have the refrigerator, but ours did this on a regular basis for years! We had to keep a towel in front of our refrigerator to absorb all the water which was an eyesore! When the ice accumulated, we would pry up on the side and lift the huge sheet out ice out. Ours seemed to start this after a power outage. We were told that the line froze up because our refrigerator happened to be in a defrost cycle when the outage occurred and the water froze solid. They told us we would need to empty the refrigerator and unplug it for 24 hours to give it time to melt in there. We're trying that now. Hope it works!!! I'm not at all happy with Whirlpool for not coming up with a fix for this after we spent almost $2,000 on one of their products!!! I'll let you know if this works!!!
0 votes
Manage My Life
by Manage My Life
November 10th, 2012
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0 votes
Edgar Guevara
by Edgar Guevara Earned 7 community points in Whirlpool
December 20th, 2012
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0 votes
Manage My Life
by Manage My Life
December 25th, 2012
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0 votes
Bill W
by Bill W Earned 13,613 community points in Appliances
September 5th, 2013
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0 votes
ANDREY SHULGA
by ANDREY SHULGA Earned 7 community points in Whirlpool
May 11th, 2014
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0 votes
Sand bar
by Sand bar Earned 7 community points in Whirlpool
June 27th, 2014
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0 votes
maria mcholland
by maria mcholland Earned 7 community points in Whirlpool
September 20th, 2014
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0 votes
Brian Rueger
by Brian Rueger Earned 8 community points in Whirlpool
June 23rd, 2015
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0 votes
AARON DEAN
by AARON DEAN Earned 8 community points in Whirlpool
July 17th, 2015
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0 votes
Pam Logan
by Pam Logan Earned 8 community points in Whirlpool
February 1st, 2016
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sandy beach
Pam, it's shameful how many of these seem to have this same problem, in most cases these are new refrigerators. I have yet to find and fix the leak to stop it, but rather than defrost the ice I check it weekly and when I see it has built back up I remove the basket and chip the ice out with a paint scraper. If you place a dust pan just under the front edge of the freezer edge you can push all the ice chunks into the pan and dump them in the sink. It's much quicker. Very poor quality here!
MICHELLE PERNULA
No. No drip pan, go down in this thread and watch the video to get to the "black rubber grommet" to clean it, then Whirlpool has a "p trap" part to apparently fix this issue. I just got a call back on this part, they wanted to send a repair guy out when my husband and I watched this video and found that part that is the culprit and it was gummy and had a small piece of white broken plastic in it. Probably from when a shelf broke and insulation from manufacturing. We cleaned the goop off this rubber with "Goop Off" then washed in regular soapy water to get all the sticky off of it to let the water flow through it again. This is ridiculous that I should hav e to pay for repair guy to come out to tell us something we already know and delay the fix p trap kit. This happened a year after purchase and we've dealt with it for 4 yrs now and a whole new floor!!! It destroyed our wood floor, so went to tile, installing it this week. If Whirlpool has this many calls seems they'd track down all customers that purchased the GOLD refrigerator and do an automatic fix like car manufacturers do with dangerous air bags, or electric windows that suddenly catch on fire. I will never purchase a Whirlpool anything ever again, my dishwasher, ice maker, refrig all broke down before the first year of purchase in our new house. OH!!! and the over head microwave! We just installed a new fan and yanked the microwave because the installer failed to use metal tape to tape the venting so grease built up so bad internally that the oil is inside the door and leaks out onto my gas stove....and the black splash of this melted the first week!!! ALL of it is damaged and I'm not impressed with the product. Don't get a gas stove with a backsplash - it's plastic like microwave windows on the door and will melt the first time you turn on your oven!! The heat comes out the vent and straight up the backsplash and ripples it!!! UGLY!!!! EVERYONE on my street has the same problem and you can't use the back 2 burners due to the cheap plastic backsplash! Get either a stainless steel paneled one or stove with NO backsplash, so the dial options for the oven are on the FRONT of the stove with the burner knobs. More like a stove you'd buy for wheelchair bound people. Get that type. NOT the panel that rises off the back of the stove or you'll kick yourself in the butt for buying cheap stuff. I'm pist. Can you tell???
0 votes
Lance Boil
by Lance Boil Earned 8 community points in Appliances
February 22nd, 2016
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MICHELLE PERNULA
Read this and watch the video. It helps!!! Then get the "p trap" they talk about in the video. Very easy to do. http://neighboursappliance.com/bottom-mount-whirlpool-fridge-leaking-water/
0 votes
dawnhg dawnhg
by dawnhg dawnhg Earned 8 community points in Whirlpool
March 21st, 2016
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0 votes
Melissa Stahl
by Melissa Stahl Earned 8 community points in Whirlpool
May 27th, 2016
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MICHELLE PERNULA
Same here!! We had wood floors throughout entire house, had to rip it all out last week and in middle of installing tile floors. The wood just in the kitchen was $4K, now another $1,500 to tile the floor. The lady from Whirlpool wanted to send a repair man out to diagnose what we all here know what the problem is. They should be going to all customers of their refrigerators and doing an automatic repair, instead of us having to contact them after watching a video of the problem and telling them you need a P Trap Kit then they STILL want to send a repair person. My blood was boiling already. She tried to tell me it was something ELSE wrong with my refrigerator that ice builds up. It's what I'd TOLD her ALREADY that it does. OMG!!! I went on their FB site to describe the problem so they at least called to wake me up this morning after 4 hrs sleep. Hopefully, it all gets resolved.
0 votes
LAYRIE JONES
by LAYRIE JONES Earned 8 community points in Appliances
September 19th, 2017
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MICHELLE PERNULA
Me too! It broke right off the bat. I think they intentionally make these products so they DO breakdown and they can make money on the repairs? Who knows. We have to support this kleptocracy we have going in this country.
0 votes
Carol Branning
by Carol Branning Earned 8 community points in Whirlpool
8 days ago
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0 votes
Manage My Life
by Manage My Life
July 31st, 2013
Comment
maria mcholland
Manage My Life - did this fix your problem?
MICHELLE PERNULA
That's my problem the damage of water leaks for so long that afraid it got to the joists in my 2 story home!!! I'm totally pist. We had to remove the wood flooring and in middle of tiling it now! The cost this has been is outrageous. The refrigerator water line was turned off and still pumping out water, so finally started researching on internet and NOW there's a bunch of people describing the same problem. Back in 2013 when we purchased it no one had complained yet so we just dealt with mopping up the water and noticed it was damaging the wood finally got pist enough to search recently in 2017...FOUR YRS of this crap!!! Can't go on vacations due to this problem, missed daughters wedding even!
-1 votes
Manage My Life
by Manage My Life
September 12th, 2012
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-3 votes
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