Thank you for you question.
I am sorry you are having a problem with the chain saw. The problem could be a plugged outlet in the oil tank or plugged pump. I recommend removing the pump first. To remove the pump you have to remove the clutch. Click
to watch a video on how to remove the clutch. once the clutch is removed take the screws out of the pump. then remove the pump. after the pump is out there should be oil coming out of the tank outlet. If you have oil coming out I recommend cleaning or replacing the pump. If you do not see any oil come out you have to clean the oil tank out.
Please let me know if you need further assistance on the saw.
Here is a link to order any parts you need.
Sears Parts Direct
If you do not feel confident repairing this problem yourself, then you can have it repaired by a Sears technician. Here is a link that will provide the nearest drop-off locations:
Sears Home Services
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