Thank you for submitting a question to Manage My Life. I know how frustrating it can be when appliances do not function properly.
Due to increasing "pressure" by the Department of Energy, by design these washers use less water (this is a conservation effort). The washer senses the size of the load and adds the correct amount of water for the load size. You may notice during a cycle that the wash load is not completely submerged in water. This is normal and necessary for the clothes to move. Do not add more water than the washer provides; adding more water will cause the load to float off the wash plate and will decrease the cleaning of the clothes as the impeller will no longer move against the clothes which stops the ability to roll the clothes over.
With less water one must be careful to load the washer in a particular way. Loosely load do not push the clothes down into the basket (compacting the clothes) the clothes no higher than the top row of holes in the basket. Place the clothes around the impeller or agitator depending on t he model. One way to explain it would be; to make sure the area where the agitator would normally be is clear of clothing. If something like a towel, sheet, baby blanket, etc is placed across the impeller it will prevent the clothes from rolling over and getting properly cleaned as it stops the wash motion. If washing a full wash basket of clothes; select the Heavy Duty, Super Wash, or Power Wash cycles. If you use the Normal cycle on a full wash basket of clothes; it will not fill high enough to give you optimum cleaning results and can lead to washability complaints as well as complaints of "soap residue left on clothes". Just like any washer "pre treat" tough stains before washing. Select the proper "Soil Level" setting. Each step up in soil level setting will increase the wash time. Increased wash time will give your clothing more time in water and should me less chance of soap residue. Select "Prewash", "Presoak", "Stain Boost", and "Deep Clean" depending on the brand for heavier soiled clothes; this will also increase the wash time. Regardless of the cycle used, the washer will only do a spray rinse; unless the customer selects either a 2nd Rinse, or turns the Fabric Softener switch on. This is normal and there is nothing wrong with the machine. Example: If you are washing a large load on the Normal cycle, and only using one rinse, there will probably be washability complaints, and or residue left on clothes. The rinse cycles on these washers are not same as we are use to. If only one rinse is selected then there will be what we use to call a spray rinse, but what actually happens for this "spray rinse" is when the basket is coasting down from its spin portion of the wash cycle and almost stopped, water will enter the machine and spray on the load. After the basket stops spinning, water will continue to enter the machine for another 30 to 40 seconds. During these 30 to 40 seconds, the drive motor will be pulsed 4 times causing the basket to turn thus water being sprayed onto the load. The drain pump is then energized and the unit goes into its final spin; we will call this a "shower."
The appliances of today and the appliances of tomorrow are going to be vastly different than any of the appliances we have become accustomed to. I hope this has helped explain some of the issue you are experiencing. Here is a link to the
I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.
If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:
Sears Home Services
Here is a link that you may use to view the parts list diagram and for parts purchases;
Sears Parts Direct
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