I'm sorry to hear that you are having some difficulties with your feather light leaf blower. ManageMyLife has some great videos and articles that are full of useful information. I did some research at the website and found this excellent article and a video that may help until your expert can respond. The links are attached below. I hope this will shed some light on the subject for you. I would suggest that you provide the model # of your product so your expert will be able to research and provide you the best possible answer. Share any insightful information that could be helpful. Continue this existing thread. Just click on the gray reply box below and provide that information. This will speed up the process for you.