. I'm sorry to hear that you are having some issues with your washer. I did some research at Managemylife website and found an expert answer to a similar question that may help until your expert can respond. I have attached the link below so you can check it out. If you are thinking about scheduling service and have a qualified technician assist you, I have also attached the link to SearsHomeServices. I hope the links below will help you out. I would suggest that you provide the model # of your product so your expert will be able to research and provide you the best possible answer. Share any insightful information that could be helpful. Continue this existing thread. Just click on the gray reply box below and provide that information. This will speed up the process for you.