Large Load Capacity
Easy & Convenient
it has been a month and we are happy with the performance., although I want to talk about an issue that happened while changing the door. There are four screws that need to be removed; two on the door and two on the other side. We were able to remove 3 screws without any issue but the fourth screw was STUCK! I tried slowly to remove the screw with the correct size screwdriver but no luck and the head started stripping. So I used dremmel to create two slots to remove it, but still no luck. Also tried WD40, heat gun and cold blast combination but nothing worked, then I used the impact hammer and then finally one of the "as seen on TV" tool. Finally I had some success with the screw disengage but then the head just fell off and the shank was still in the dryer. Finally we just decided to open the dyer, took us another 20 minutes to remove panels etc and finally we got rid of the screw. It took more than a couple days to struggle with this screw. I am just so frustrated and disappointed that just basic engineering was not followed and excessive torque and threadlocker was applied causing this issue for the customer. I was about to return this dryer, but took our chances and it worked. But as I mentioned VERY VERY DISAPPOINTING experience.
Terrible, stopped working after 5 loads of laundry.
Washer and dryer work well enough although I personally feel I could have spent the same or slightly more on an American brand and been happier with my purchase. I don't need the bells and whistles (literally) I just want my machine to turn on and off in a timely fashion and have easy buttons to press with the basic wash and dry needs. Not complaining about the machines' ability to wash and dry but I focused more on convenience of delivery date than brand and I regret it. Takes 10 more seconds to turn on and off since it has a song it must go thru and a light display (unnecessary feature in my opinion that doesn't add anything to the task at hand). Wash times are pretty long. And the modern/seamless button display just ends up being harder to actually click and control the buttons.
It works at the end of the day. No complaints about how my clothes come out of the wash or dryer. I would just choose American next time, something that doesn't feel like it's all plastic.
The dryer handles mixed loads okay but senses dryness a bit early. The greatest weakness is blankets, bedding etc. The drum spins so fast that it bundles the large items into a ball that is dry on the outside and wet in the middle. Samsung knew about this problem and tells the consumer to stop the load and rearrange the load. That works for about 5 minutes and then it is a non- drying ball again. Too bad they can’t slow the tumble speed a bit before they sell it
Have owned many dryers. Must say never have had a dry drum have such a huge defect after only 2 years.
The product is reasonable, but Sears service horrible, I bought a dryer 20 days and still have not turned it on, I will return and I want my money back urgently. I never buy anything in this store again.