I don't think there is a better microwave on the market that is so affordable. I got rid of my ugly white metal hood as well as the space taking microwave on my counter. It looks nice and works great. What a difference in my kitchen.
My microwave was installed by the builder who told me that the hood fan was defective (it sounds like freight train). I have gotten the Royal Runaround from Samsung for 6 months now, and still no repair, refund, or replacement. First told me they were going to repair it. Still my choice. Then (weeks later) they were going to refund. Then (weeks later) I had to send them evenmore info for refund. Then (weeks later) they offered to replace instead- which I declined because I did not intend to get another Samsung. Then (weeks later) they wanted photos of the cut cord on the unit before they would refund- I declined because the microwave part works and I don’t trust them to be prompt with the refund. So now I have requested a replacement instead, and after 6 months of this I am waiting again.
Brand new out of box, microwave malfunctions a LOT. It is definitely faulty and many people have complained about the issue online. Samsung sent someone to take a look. He tightened 2 screws that were already tight enough and left. It did not help, and the microwave started malfunctioning in more ways yesterday. Will never buy a samsung appliance again.
Examples: when we close the door, most of the time the microwave turns on as if cooking something.
When the microwave is cooking, it gets stuck at 8 seconds. Appears to be cooking, but the clock stays at 8 seconds
We bought this yesterday (quickly) to replace a not very old LG unit that died over the holidays. Installation took a little longer than anticipated but wasn't too stressful or difficult and unit seems to work fine so far. After getting it completely installed and set-up we noticed something inside the window. There is a black piece of foam between the window panes that cannot be removed. Obviously an error that occurred in production but unfortunately something that is extremely noticeable on the installed unit that will annoy my husband and I every day.
This product and the price were attractive enough to purchase, however, but I can not give it good recommendations as it stopped heating after a year and a half. I realize all products have this potential, but my complaint is that Samsung online help was no help at all, the model # and serial # will not even pull up a valid product? The fan on this microwave was a little louder than I hoped but it did heat up the food when it was working so I gave it 2 stars, but thats what it is designed for. Appliances should last longer than 16 months...will not buy another Samsung microwave.
I love it looks really nice with all my Samsung kitchen appliances??
first of all, the vent is powerful on this microwave. best for cooking bacon. the microwave itself it great too. love it! [This review was collected as part of a promotion.]