An Inclusive Interior
Keeping It Fresh
Other Bright Ideas
It has taken me 5 years to talk my wife into replacing our 25 year-old side-by-side refrigerator. I am pleased that she waited, because we finally got the kind of quality and functional aesthetic that she expects. This refrigerator is beautiful, large, quiet, and versatile. I have been researching refrigerators for all five years. There are two clear leaders in reliability, with Samsung being number one. The problem, up to this point, has been that she never liked the styles of refrigerator that I could find of any brand. I was attracted to the cooling design of the Samsung products, but turned off by the reviews of the reliability of the in-door ice maker that was put into the last generation of virtually all brands (the number 1 point of failure). This refrigerator returns to the compact inside unit that had received many positive reviews for reliability and ice production. It also has dual compressors, a feature that is very hard to find in any residential model at any price point. It also has triple evaporators, to allow for the flexible control of the bottom right compartment, allowing it to be used in one of several modes. Did I mention that the unit is large? The deliverers had to remove the doors, in order to set the unit and they did a wonderful job. It was well-packaged and protected, and arrived in flawless condition. Following the directions, it was completely ready for our food in about 4 hours and was making ice. We followed the instructions and the ice supply seems ample to our needs. I would like to comment upon the even cooling throughout the unit and the precise temperature control. It cools magnificently and precisely. The refrigerator portion is very well laid out and presents no challenges to finding your food, or to storing a whole lot of it. The freezer(s) are also well thought out and controlled, if a bit small. -not a problem as we have a stand up freezer, as well. We are very happy with the unit and hope to have it for many years. In this, I would like to make one recommendation. -The number one point of failure, aside from ice makers, for refrigerators is the electronics... -Not the cooling units or the fans. I have installed a whole house surge arrester in my house, and I have also put a dedicated one on this unit which is designed for this use. That is my suggestion to anyone buying this unit or another. Please remember, though, that a surge arrester is a sacrificial unit and should be changed every three years, or when it fails, or at the manufacturer's recommendation, whichever applies. In summary, the unit is large, functions beautifully, is well-made, quiet, efficient, and can last a long time with proper care. My hat is off to the designers and engineers that produced it. We are very pleased with our purchase.
What was never mentioned was found on page 25 of the user manual: "PROBLEM: You can hear water bubbling in the refrigerator. SOLUTION: This is normal. The bubbling comes from refrigerant circulating through the refrigerator." This is very noticeable when trying to read the newspaper on a quite Saturday morning. It is obviously a known problem since they list it in the user manual. I did not expect to see this from a high end component.
I moved into a 1-1/2 year old house that had this Samsung refrigerator. It is a nightmare to clean. Every single part of it is difficult to clean. If food or liquid gets under the clear plastic there is no way that, by yourself, you get can underneath the clear plastic (look at the drawers and you’ll see the clear plastic surrounding the handle). The glass top that sits on the double drawer...impossible to get out. And you need to in order to clean properly. I don’t mean there are not clips to release to get things apart, I mean it is impossible to actually move these clips. I tried for 2 hours, watched videos, used a screw driver, gently, which broke off a piece of the clear plastic. You will regret buying this refrigerator. It works okay, but it’s nothing special and the degree of difficulty in cleaning up after an inevitable spill makes this product a total mistake in product design. I believe you’ll regret it if you purchase it.
We bought the fridge new in 2014. All is well in the beginning and then your extended 4 year warranty is up and then things go south. First, the ice maker constantly freezes and you need to defrost it and now the motor for the twin cooling unit gets ice build up and your unit sounds like a jet engine ready to lift off. Buyer beware, it looks nice and plays nice.....for awhile
Very disappointed in this purchase. Have had the unit for 5 years and have had multiple problems.
We have had this fridge for almost 2 years, it has amazing features and storage. There is one flaw that is becoming costly for us. The problem is the fan in the fridge is gathering ice and making noise. The repairman said there was a noted design flaw with 2 tubes near the fan both passing water at drastically different temperatures. This causes them to build up ice around them which makes the fan unstable, makes noise and causes the fan to run constantly.