Stores So Much More
Customizes & Saves
Fresh Food & Water
Effortless to Use
We've had this refrigerator for almost a month now. It is the best appliance choice we've made. The water dispenser on our first one had a small leak. The technicians came out to fix it twice and ended up sending us a new one, but that is the only negative. Even the leak wasn't too burdensome as it meant using a paper towel to dry up the water catch once a day. This refrigerator has TONS of room, and more usable space than all of our previous refrigerators. Our favorite feature by far is the flexible space in the bottom right door. We currently use it as a beer/drink fridge. Since we have a large chest freezer in the garage we don't need additional freezer space, so this made the most sense for us. Great option for big families who need the space or young couples moving into their first home. My in-laws gave us a hard time as it doesn't have Bluetooth, a TV screen in the door, or a See-Through Door, but if you don't need all the unnecessary bells and whistles this one does well.
Love the design of the Flex......BUT the closed system stopped working, fridge did not work, took almost a month to get a new one. that means no fridge in my house and Samsung could care less, their support is the worse!!!! All they do is read from a script and tell you the next step will take 5-7 days. Once I got a new fridge, the door was dented and the delivery company said they would take care of it, which they did not and Samsung told me too bad, I accepted it. I should have turned it away....and go through another month of no fridge. Only 3 weeks after getting this fridge, the ice maker froze up, cleaned it and now another month and it froze up again. Even though this was a brand new fridge, I have no warranty on it, so it is my problem. NEVER BUY A SAMSUNG PRODUCT!!!!!
Bought this fridge as because of the features describe. Within 1st year, Ice Dispensing broke down. Samsung Technician visited & fixed it & stated its a common issues.
Now within 3 years, fridge broke down. Technician visited from Warranty company.
They order parts to Samsung. 2 were delivered & 1 is still remaining. ETA is around 4 weeks.
Best feature of this fridge was Flex Zone but it was expensive.
I should have bought American made fridge which is pricy but still there service is much better than these companies.
overall nice product. i wish it has more functionalities in terms of water temperature controls on the bottom level.
this refrigerator has a great design. the quality is horrible. ice maker freezes up. our unit is 2 years old and hasn't worked for 2 months now. samsung can't provide the parts needed to fix it.
if you enjoy having to constantly clean your ice tray this is the refrigerator for you.
The ice maker is an epic fail. From countless reviews Samsung knows this is an issue but like others does little to nothing to fix the problem. Have been walked through all the “solutions” and none work. You spend housands on a product with zero support and get the run around. The ice maker freezers over nonstop but hey if you want about 8oz of ice every five days or so this is the fridge for you. If you want to waste thousands on a fridge and feel ignored by Samsung this is your fridge.