Designed for Great Cleaning
Laundry Made Simple
Designed for a Long Life
Pros: Best laundry results I've ever had! Quiet Very little vibration Allergen cycle works! - even on down pillows and king sized comforter. Cons: Window is tinted too dark to be of much use. Manual tells little about what happens in each cycle - too vague. Will skip an extraction cycle if it feels like it.... Don't fully load it! Do I recommend? You bet. Sears delivery however: Crushed pedestal on first trip. Dented washer putting on replacement pedestal on second trip. Got hot water hose and cold water switched on third and final trip. This total comedy of errors was finally resolved but not without a great deal of effort and many phone calls. They never did send the service evaluation report request they said was coming. I like Sears, I wish them well. Please shape up!
Yes, they are good machines. Guess what, I bought this set in December-2016. Now, October-2017, the dryer is NOT WORKING. I called the Samsung number on the dryer and they said, “it seems like it needs to be serviced”. Are you kidding me? I have had KENMORE before and never had a problem until they became really old (10 yrs). I bought my Samsung set BRAND NEW, and the dryer is broken after 10 months of use. I called Samsung, they said they would send a technician to get it done under warranty (meaning: NO CHARGE). That appointment got cancelled by SAMSUNG because they said it was not under warranty anymore. Really?! 1 year warranty expires in 10 months?! I called Samsung again and their contracted service technician in the Northwest region (primary in Oregon and Washington), Samsung still denied my claim. Luckily, their contracted service technician said, “send us the receipt and we will bill Samsung”. I hope every customer who sees this review considers it before buying a Samsung product. Samsung is a FRAUD! If no one listens to me, oh well, I hope you do not go through the same problem I did and complain.
it doesn't seem very durable. the add-wash door started leaking rather profusely after 2 years, and that seems like a short time before the first repair for a washing machine this expensive.
Lease is not working for me
I purchased this washer on 6/20/16 and it is already broke. It won’t spin nor drain all the water out. I paid more than the price listed right now and expected to get a top of the line washer for this price. A washer should last at least 10 years.
We purchased two washers and two dryers for our family of six - I felt having two pair would save time and the machines would last longer because they would have half the wear and tear. One washer quit working after 14 months second washer after 17 months. Both have intermittent electrical problems that have not been resolved. I will never again purchase a Samsung appliance and I will tell everyone I have occasion to speak to about my experience to avoid the brand as well. These Samsung washers are horrible products; When the local appliance repair companies tell you they don't want to work on them, it should tell you something about the brand quality.
This does not connect to WiFi like it says it does. Requires extra hardware to be able to to so.