THE MACHINE QUIETLY PERFORMS. THE WASHER AND DRYER ARE EASY TO CONTROL AND WORK WIRELESSLY USING THE AVAILABLE APPS.
For the past 4 months, every time I used the top washer, it stops working and produces a error that doesn't have anything to do with what's happening to the washer and cannot use it for 3-4 days (neither the top nor the bottom washer). I wasted my money calling a repair person that didn't know what the problem was, Samsung repair person came twice and could not find a fix for the problem. DON'T WASTE YOUR MONEY, BUY ANOTHER MACHINE.
words can't explain the horrible experience we've had with our samsung washer and dryer order. it was delivered and we were to have installation included. it was installed about 1/2 way, meaning brought into our home, dented, scratched our hardwood floors on the way in, shipping/packing bolts not removed, not calibrated or leveled, hot and cold were hooked up wrong and a week and a half later they have still not called back. i have called in 8 times and keep getting cut off. horrible service. go with a retailer. samsung doesn't respond. can't review a machine that i cant use. samsung call us please. i have laundry to do!
had the washer for less than 3 months and it���s a nightmare to do laundry. the upper washer drains into the lower washer and even after the cycle is completed there is still water leftover under the upper washer tub. then i have to start the lower washer just to get rid if the water dumped in there by the upper washer. energy and water efficiency goes out the window when i���m forced to do that evey time i do laundry. i wish i knew how bad the washer is before buying, and hiw bad samsung is treating their customers.
i got sold on the design and look of this piece that had a matching dryer. washer broke down within 18 months of the purchase. samsung was not able to either fix it or replace it. im not confident that the dryer is going to last long either. no more samsung products in my household. sorry!!
i love the washer, we've had samsung for years and decided to get them again, but upgrade a bit with the flexwash option. it's worked great, then last week, i was doing a delicate load in the top and the inner lid glass shattered! this has never happened, but they are not fixing it. they are blaming us for the damage - they said it's my bras that broke this glass...ladies have you ever washed your bras and broken a glass lid with them? ya me neither....i hope they come around and fix this.