THE MACHINE QUIETLY PERFORMS. THE WASHER AND DRYER ARE EASY TO CONTROL AND WORK WIRELESSLY USING THE AVAILABLE APPS.
For the past 4 months, every time I used the top washer, it stops working and produces a error that doesn't have anything to do with what's happening to the washer and cannot use it for 3-4 days (neither the top nor the bottom washer). I wasted my money calling a repair person that didn't know what the problem was, Samsung repair person came twice and could not find a fix for the problem. DON'T WASTE YOUR MONEY, BUY ANOTHER MACHINE.
amazing washer machine, easy to used, and good looking machine.
customer service is amazing, friendly and responsive.
overall great experience.
this machine has been a huge disappointment. after just slightly over one year of use, the top washer wouldnt cycle. it apparently had a leak which then damaged the bottom unit. we have been without a washing machine for over three months with no end in sight because the parts are ���on back order.��� this was an expensive machine from a company i thought i could rely on.
this washer is a great machien and i havemt had reliability issues, however, the smell coming from the seal in the front of the washing machine is horrible. even whiping it regularly and making sure to not use excessive amounts of soap+ extra rinse cycles. the smell wont go away. weve trid the self cleaning feature. it doesnt help. we leave the door to the washing machine open to let it air dry and that helps sometimes. but now the door to the laudry area is always open. poor design for such an expensive machine
4 year old machine and is no longer working. wasted a bunch of $$$ on a new drain pump and a "pro" to come out an fix it. this machine has been nothing but trouble from the start with the top washer being virtually useless. put in a little to much soap? forget it... leaks all over the floor and shuts itself down. little too much laundry, (which by the way isnt that much) ... leaks all over the floor and shuts itself down. now bottom washer has apparently died. time to consider the whole thing an expensive lesson and move on to another brand.
this is the worst washing machine i have ever owned. paid big bucks hoping it would last. bought it in 2018, died in 2021. cycle won't finish. called samsung to ask where to get fixed. $300 later, still doesn't work. called samsung and they told me i was out of warranty. i can't believe how much money i spent and it only lasted 3 years. never moved it, always cleaned the filter, etc. i will never buy samsung products again. if i could give zero stars, i would. and, a negative star rating for the customer service on the phone.