I would have rated higher if I would have received. I have not received it shows it was to be delivered today. Unfortunately Sears says it is using UPS not true they have found away to disappoint you, they have UPS give to USPS and it takes additional 3 more days before I will receive now. Why not just send through USPS they have tracking and just as good if not Better then UPS or FedEx why delay packages to a customer, unless you don’t care anymore.
Save Money = Unhappy Customer
First of all, I had found this item online before going to the store to make sure that it was available for purchase. Since it was available, we went to the store, it was Kmart of Wall Township, New Jersey. We went to retrieve the item, but saw that they were selling it for $20.99, however, online the full price was $9.99, therefore, we asked if there could be a price adjustment, since it was from Kmart still, and the cashier replied that we cannot receive one, however, we can still purchase it online through buy online pick up in store. I find this ridiculous since they were charging customers double the price, and we had to return to the store just to get it at a cheaper price. It is the same item. We reluctantly left the store, and ordered it online through buy online pick up in store. When we got to the store to pick up the item, we checked the package, and it was half empty. It was not the same package that we were advertised, which is fine, except for the fact that when we questioned the store manager, Dave, about it, he said that everything was there. We had to pull out the items to show him that half of it was missing, even though it was evident that not all of it was there in the first place. Overall poor customer service and we were very disappointed that we had to go through all of that instead of the cashier just price-matching the item. Additionally, the item did not end up being as good as everybody says anyway. It looks like it should be able to fit on older children, but it doesn't, even though it is not branded as junior size. It also does not have much padding inside for his safety. Nice try Kmart.