I ordered this Queen Mattress, 80x 60.75 x11. Description was perfect and exactly what I wanted. A nice plush firm 11 inch thick mattress. I got an 8.5 inch mattress- nice but not what I ordered. I tried to get the correct mattress. 4 deliveries later. I got the same mattress delivered 4 Times. By now, I have had enough.. but I couldn’t return it because I allowed an exchange ti get my correct mattress. And they inly give you three days. Now understand, I called Sears and delivery when the drivers were here. It was in its original packaging. Never removed from packaging or placed on bed. I was not told that even though Sears misrepresented the mattress in the specifications and tried to tell me it was The Manufacturer’s mistake, allowing for the exchange, activated my 3 day return. It took 3 weeks and f back and forth.Now, Knowing how Sears’s operates, if you get delivered the wrong thing...Send it back get a refund and then reorder! Do not exchange!
Such a poor quality mattress, first night I slept on it I could feel the springs, there is literally no padding. The top layer of cushioning puffs up and like separates from the mattress, you can see it through your sheets, it's all bumpy. And now I am 5 days in and it is already sinking in and forming a hole on the side I sleep on! SUCH a waste of money!