Purchase this item for my grandson. It works very well. many hours of fun.
I have been buying from Sears my entire life and so has my father. The Sears name and the Craftsman brand always had a guarantee of quality behind them. So when I was looking for Hoverboards for my kids this Christmas, you can't believe how happy I was to find Sears selling them. I am use to store purchases in general, but I could only buy these on line with Sears. The two issues I have had are the following. #1 - Both charges for both hoverboards stopped working after two weeks. When I called the company Sears is working with and asked for replacements, I was told that they were not covered in the warranty. They told me I could pay $25 for one when you could buy them for $12 or less on line. #2 My son was riding the hoverboard when he smelled smoke coming from it. I inspected the hoverboard and found a burnt out circuit board and burn marks on the plastic cover. When I called the company Sears is working with to replace/repair the unit because it was still under warranty, they said I had to ship the unit to them at my expense which turned out to be $63!!! Between the chargers and the shipping charge, I have already spent around 33% of the original price - this is ridiculous!!! Please tell me that Sears can help me redeem these losses. This is the first time in all of my 30 plus years as a Sears shopper, that I feel that I am being taken advantage of. Anything you can do to help is greatly appreciated.
I got this hoverboard for my daughter for Christmas and they sent me a different one I did not order I called them. They said oh well. Don’t ever buy them if u don’t want to be ripped off the hoverboard will only go backwards and the changer don’t work and I did not even get a bag with it. I did try and reset it but did not work. They told me also if I want to get a different one I would have to pay for it!!
I am beyond upset with Sears’s product after purchasing this hover board for my sons Christmas . I was expecting his gift to be up and running. Please do better.