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Serta

Serta Perfect Sleeper Elmstead Firm Queen Eurotop Mattress

Item# 08292675000P | Model# 92675 | Added on January 8, 2017 |
Sold by Sears.com
$1,499.99
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Description Specifications
Get Better Sleep with the Serta Perfect Sleeper Elmstead Eurotop Mattress The Serta Perfect Sleeper Firm Eurotop Mattress provides a supportive yet comfortable night's sleep so you can get more done during the day. With 3 PillowSoft Foam layers, enjoy luxurious comfort throughout the night, and reduce your need to toss and turn. Remain sleeping soundly throughout the night with Cool Twist Gel Memory Foam layers that help to promote air circulation and keep your body at a comfortable temperature. Flexible yet durable coil packs work to conform to your unique body contours to provide support and help alleviate common pressure points. Enjoy end-to-end mattress support with Best Edge Foam encasement, that eliminates edge roll-off and increases your sleep space. Taking steps to ensure you sleep soundly each night will make your days even better. Mattresses and foundations within the same brand have been tested together to comply with consumer flammability standards. If you have any questions concerning which mattress, box spring, or adjustable base to purchase, see a Mattress associate at your local Sears store.

  • Lay in luxury all throughout the night with the Serta Perfect Sleeper Firm Eurotop Mattress
  • ComfortRight layers feature multiple comfortable layers of fluffy foams for enhanced comfort
  • Triple layers of PillowSoft Foam offer a soft cushion of support for your individual body shape
  • Cool Twist Gel Memory Foam is designed to promote airflow which helps to keep you at a
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Ratings & Reviews

Overall Rating:

Average
(87 Ratings)
  • 5 Stars
    (61)
  • 4 Stars
    (16)
  • 3 Stars
    (4)
  • 2 Stars
    (1)
  • 1 Star
    (5)
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Most Helpful Reviews:

Praise
By Sears_Purchaser
July 10th, 2017
Nice bed/bad delivery

The beds great. Although I wishyou would have sent out the first one without the dirt on the end of the mattress. The guys delivering it couldn't get out fast enough. I'm glad I saw the problem before they left. Your customer care that day sucked. 5 people bouncing me around for over an hour before I gave up. I got ZERO SATISFACTION from them. I've bought my beds from Sears in the past but I'll think long and hard before I do it again.

44 found this review helpful
Criticism
By KuldeepakGoswamy
February 16th, 2018
Horrible Customer Service Starting with Order Taking

When I first ordered this mattress my biggest concern was, how would I know the firmness of mattress without having physically felt it. The response that I got from the online order taker was "Sir, if you don't like it please call us and we will replace it for you". I asked if they will charge me any Fees and the answer was, "No Sir. The only charges you will pay is the price difference for the new mattress that you order, if it is more expensive." My Mattress was delivered on Jan 12th. 3 days after I ordered the mattress it would sink in at the hip area after I slept in the same position for a couple of hours. I called customer service on the 4th day and my worst nightmare began. I was told to call back on Feb 12th and that I will be charged a 15% restocking fee and $69 pickup fee. I tried explaining how I was given incorrect information when I first ordered the mattress. Since they say call calls are recorded for quality purposes I requested that management hear the call I first made when placing the order. I was told my case has been escalated and I will get a call back in 48 hours. Never got a call back. From there on everytime I called I was transferred between 3 different departments for total call times adding up to 40 minutes. Customer reps would hang up on me. Today on feb 15th I am returning this mattress loosing $151 in restocking and pick fees after loosing almost 6 hours in calling Sears Online Customer Support. WORST NIGHTMARE. NEVER EVER ORDER ANYTHING FROM SEARS.

14 found this review helpful
Reviewers may have received a benefit, like a sweepstakes entry or rewards program points, in exchange for writing a review.
Those benefits were not conditioned on the positive or negative content of the review.
sea02

not as described

|

This mattress and box spring are NOT firm. They are falling apart. Is there anything I can do to replace them? I am a 100% Disabled Vietnam Vet. I spent 5 months pay and I can't afford to replace them myself.

August 3rd via sears.com
0 of 0 found this review helpful.
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Jillian Goad
| Earned 7 community points in Ready to Move
May 6th
searscom

Great comfort

|

We had no adjustment period with this mattress: our first night was great.

April 19th
0 of 0 found this review helpful.
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palmito54
have it

Mattress is too high on my bed

|

Well, this is more about the fact that I have to wait 30 days to try this mattress. The mattress and the box spring make the bed too high. You almost need a stepper in order to get on top of the bed. We tried to exchange the standard box spring for a low profile one and they told us we have to wait for 30 days to make the exchange. We know we do not like it that high, why can't we just make the exchange at our request. They told me it was "procedures"

April 1st via sears.com
0 of 0 found this review helpful.
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SAR-bear
have it

Get it!

|

I bought this mattress online based on the reviews. I also bought an adjustable base (head and foot adjudtable). What an amazing combo. I wanted firm. This is firm and supportive but still very comfortable. Best of both worlds. I would recommend this mattress. Not sure I recommend Sears customer service or the fact they use 3rd party delivery. Delivery went well this time though in fairness.

March 30th via mobile
2 of 2 found this review helpful.
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Questions & Answers (2) See All
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Elena Ferrigno
Serta Perfect Sleeper Elmstead Firm Queen Eurotop Mattress
Sold by Sears.com
August 17th, 2018
Kimberly Patterson
By Kimberly Patterson
August 20th, 2018
EILEEN DONEGAN
Serta Perfect Sleeper Elmstead Firm Queen Eurotop Mattress
Sold by Sears.com
July 2nd, 2017
Member Assist
By Member Assist
July 3rd, 2017