This mattress was purchased without the typical "how it feels to lay on it in a showroom" I purchased it from Sears on line after comparison shopping from about 20 differant sites It is perfect
I LOVE this mattress. Great support yet has a soft top layer to make this mattress so comfortable. I have lower back problems and I have woke up every day since sleeping on this mattress with no pain.
I am terribly dissatisfied with my purchase of this mattress and my effort dealing with Sears, and am convinced the mattress is not the correct mattress. Oh, but don't get your hopes up regarding good customer service though if you end up not happy with their product. I called within 3 days of delivery (2 nights on the mattress) and expressed my concern, dissatisfaction, significant pain, and extremely poor quality of sleep affecting my health and quality of life now at this point. However it took over an hour of being on at least 5 different phone calls and being hung up twice during the process only to land on some "manager" that told me I must keep this mattress for 30 days, then I could return it with a 15% restocking fee and delivery fee. I was baffled, and still am. Never ever will I purchase from Sears again, and guess what, nothing has changed over the past 2 weeks of sleeping on this mattress. Thanks Sears for genuine care for your customers, I know where your priorities lie.