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Serta Perfect Sleeper Queen Box Spring

Item# 08292759000P | Model# 92759 | Added on January 15, 2017 |
Sold by Sears.com
Serta Perfect Sleeper Queen Box Spring
$166.50
$400.00
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Description Specifications
Boost Your Nighttime Comfort Give your mattress extra support with the Serta Perfect Sleeper box spring. Whether you're sleeping solo or with your partner, this mattress foundation provides extra support when you need it most. You'll enjoy hours of undisturbed sleep thanks to the impact-absorbing design, and you'll appreciate the durability that keeps you sleeping well night after night.

Comfort & Support Every Night

  • StabL-Base foundation provides consistent support across the bottom of the mattress
  • Isolates the impact of your sleep partner's movement

Practical Value

  • Allows you to extend the longevity of your mattress
  • Easy-to-assemble design ensures you're sleeping in comfort quickly
This product comes with:
Product Warranty
Ratings & Reviews

Overall Rating:

Average
(10 Ratings)
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    (3)
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Most Helpful Reviews:

Praise
By Pilara
December 23rd, 2017
Good sleep

So far so good. Just got the bed delivered and have had one night sleep with no complaints

1 found this review helpful
Criticism
By lm123189
August 12th, 2018
RECEIVED DAMAGED ITEM--HORRIBLE CUSTOMER SERVICE-- FALSE INFORMATION

Received damaged box spring. Called requesting a return and exchange (wanted lower profile) within 72 hours. Was given false information by the first employee (about time frame to report damage-- was told I needed to wait 30 days, which I saw to be false on website), and damage was never reported by second representativeI talked to (even though I was told it was). I was notified 1 week later that boxspring was not subject for return/exchange since damage was not reported-- was redirected to another department which had me file a warranty claim-- damage was not covered under warranty (since it was a tear on outside of frame) and I was redirected to another department. After speaking to 2 different associates, I was told that while my damage had not previously been reported, I could exchange the boxspring under the 'comfort guaranty' and the restocking/pickup fee would be waived due to the damage. Called after 30 days, spoke to a representative and the supervisor and was told that damage was never reported and so fees would still apply for return or exchange-- totaling $90.24 in additional fees for returning a damaged item after spending almost $1000 with sears. I am dismayed at the lack of honesty and responsibility Sears has showed in handling this manner. I will not be doing any further business here in the future, and feel it is important potential future customers know what they may be getting in to when making larger purchases with Sears. I am considering returning my mattress in addition to my boxspring since I don't want to support a company that treats it's customers so unfairly.

3 found this review helpful
Reviewers may have received a benefit, like a sweepstakes entry or rewards program points, in exchange for writing a review.
Those benefits were not conditioned on the positive or negative content of the review.
stphn316

Terrible Customer Service

|

One of the wood beams broke in half on us. We've had the box spring about 4 years. To make matters worse, although our warranty claim was approved Sears makes you pay shipping (mandatory for the claim) and any price difference (even for the same product). So, to get a replacement for our defective box spring, we were asked to pay what comes to 60% for the replacement. Worst customer service I've ever had. Will never buy from Sears again, and neither should you.

yesterday at 12:00am via mobile
0 of 0 found this review helpful.
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ROCHELLE PARCHEMNT
| Earned 25 community points in Ready to Move

|

October 2nd
0 of 0 found this review helpful.
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casper2011

sleeper

|

Sears lost my order but they didn't forget to charge my card I still working on this problem they can charge it but they can't refund it. Would you believed it.No wonder people don't trust this company.

September 20th via sears.com
2 of 2 found this review helpful.
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Monica Denwiddie
| Earned 23 community points in Ready to Move
September 18th
lm123189
have it

RECEIVED DAMAGED ITEM--HORRIBLE CUSTOMER SERVICE-- FALSE INFORMATION

|

Received damaged box spring. Called requesting a return and exchange (wanted lower profile) within 72 hours. Was given false information by the first employee (about time frame to report damage-- was told I needed to wait 30 days, which I saw to be false on website), and damage was never reported by second representativeI talked to (even though I was told it was).

I was notified 1 week later that boxspring was not subject for return/exchange since damage was not reported-- was redirected to another department which had me file a warranty claim-- damage was not covered under warranty (since it was a tear on outside of frame) and I was redirected to another department.

After speaking to 2 different associates, I was told that while my damage had not previously been reported, I could exchange the boxspring under the 'comfort guaranty' and the restocking/pickup fee would be waived due to the damage.

Called after 30 days, spoke to a representative and the supervisor and was told that damage was never reported and so fees would still apply for return or exchange-- totaling $90.24 in additional fees for returning a damaged item after spending almost $1000 with sears.

I am dismayed at the lack of honesty and responsibility Sears has showed in handling this manner. I will not be doing any further business here in the future, and feel it is important potential future customers know what they may be getting in to when making larger purchases with Sears. I am considering returning my mattress in addition to my boxspring since I don't want to support a company that treats it's customers so unfairly.

August 12th via sears.com
3 of 3 found this review helpful.
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