Bought 5 rollaway beds and donated to local hospital cancer ward. Family members of patients are enjoying a bed instead of a chair to spend the nights with their love ones.
Horrid mattress. Super thin. Railing in the middle was higher than the rest of the metal rails and it hurt the back. Sears shouldn't carry this bed at all.
The mattress was what I expected and very well made, the service I received from Sears was exceptional and it's what I remember about Sears where you can order something, drive up and they will smile as they put it in your trunk for you! Something that's been missing for a long time, personal customer service!
Shipped in two days and the box is much smaller & lighter than I expected. It's only 28 lbs so it was easy to move on my own. Not a luxe option for guests, but it gets the job done especially if you're in a small space.
This product was never received, I can not get hold of anyone with basic intelligence to help me but Sears have the audacity to ask for a review, so here it goes. I HAVE NOT received this item and still waiting. I knew it was a problem from day 1 when the delivery date for MAX customer changed and the item was marked shipped but never received a tracking #. But Sears have my money so I guess that's ok!
It has been 1 week of **** dealing with incompetent robotic script reading overseas reps who lack basic comprehension skills, common sense, English comprehension, and manners. They have hung up the phone on me and promised supervisors will get back at me (who never does) just to get me off the phone.
They went on to re-write the English language and told me that "Ship" means Sears will ship your items out sometimes in the future and you will receive a tracking # when the item is DELIVERED or maybe the day before! Ridiculous!!! No one in the United States can help me, countless phone numbers and all goes to overseas. So now I just wait in limbo while I review my non-existent product. Good day Sears well done!
((((Note:***Will not let me post in paragraphs. Changes my 3 paragraphs to 1 long ridiculous one.**** ))))