I was worried about getting it because of some of the reviews. I got it for a good deal and couldn't pass it up. The only thing was the back was shorter than I expected but after being in a chair bigger and taller. I like this one better and easy to get out of.
I bought this hoping it would help my back. It hurts more now since the footrest does not go down when the back goes up and the lever is stuck in the 'open' position. Called customer service, they said they would issue a pick up ticket at no charge. Two days later they want to charge me for the pick up of their defective product.
I thought I ordered a brown chair, but it came in tan.. it's very heavy and glad I had help to unload and assemble. I sit much higher than my 20 year old swivel rocker.. But so far it's good.
We bought this chair 6 months ago and it broke, it leans back too much that you feel you gonna fall. Called K-mart support and they transferred me to Sears support where they only repair toasters so they transferred me back to K-mart where they hang up on you after a while. $280 down the drain and a waste of time. No resolution.