I received the Lawn Mower this week and mowed with it the first time today. I bought this lawn mover because it was light, 28 lbs, and the cutting height can be adjusted to 2.5 inches, which is the highest of any small, lightweight lawnmower that I could find on the internet. I needed a light lawn mover as I am female, 63, and have COPD (a lung disease). As I live in an area where temperatures are over 100 in the summer and humidity is 20% the grass needs to be cut minimally at 2.5 inches to remain healthy. Previously I had a side discharge electric mower from B&D which was great but was 12-14 lbs heavier and with a full bag of grass really tired me out. Even though the Sun Joe has a cut width of only 14 inches, it took me the same amount of time to cut my lawn with the Sun Joe as with the 18 inch cutting width of the B&D. Guess I was moving faster. When I was finished I didn't have to come inside and rest up but went and started a load of laundry, showered and am now writing this. For me and anyone who wants a very easy to push lawn mower, this is great and I recommend it. The product manuel is not the best however. Instructions on how to attach the grass catcher are just wrong. To attach the grass catcher lift up the rear door and fit the top of the grass catcher just under and flush with the top of the rear door. Make sure the sides of the grass catcher fit within the sides of the rear door. Once I figured this out it was extremely easy. Also the manuel doesn't tell you how to adjust the cutting height of the mower. To do this turn the lawn mower on its side. You will see the wheel axels are lying in one of 3 grooves. For a higher cut move the axel to a lower groove and do this for all 4 wheels. As the axels are spring loaded this is very simple to do. Further to turn the machine on, push in the safety lock and push up on the switch lever, once the engine starts remove your finger from the safety lock. The lock stays depressed until you let go of the switch lever. Other than the bad manuel, this is a great little machine and has plenty of power.
It can not be adjusted to a proper height so it cuts extremely short. It worked the first summer but started to fall apart immediately, the screws that hold it together kept falling off. By the end of summer the mower had stop working altogether, I call the support # on the site and they told me you are out of luck, because it can't go back to sears. I dump it and never will I buy anything made by this company or from the website that is electrical or has any moving parts.
The electrical lawnmower is a great product. I am really impressed with it. It mows easy and with a great cut and the pick is exceptional.
Thank you for a durable product!
Customer service is awesome. I've been a snow Joe owner for about 18 months. During the first year the starter stopped working. I called customer service and was sent a new lawn mower with free return shipping of the non functioning unit.
About 6 months later the wheels fell off of the new unit. I was sent 2 new wheels, but they didn't have any instructions. I tried to find another customer review for installing the wheels, but no one started specifics. I called customer service for assistance because the wheel kept falling off. My call was returned the following day and they offered to send me the two clamp washers that was missing. After receiving the part and verbal instructions from customer service, I was finally able to get the small part on. Unless you have strong fingers, (I'm a female with gel nail overlay) you'll need a few simple tools. I used a flat head screwdriver and bunt tip pliers to stretch and push the small washer onto the axle.
I also purchased a snowblower but wasn't able to use it last year due to a light winter. My decision to purchase was not only because of my satisfaction with my little "turtle" mower (lol), but because of the excellent no hassle customer service.
Does all it claims. Perfect for the small lawn..Grass catcher a cinch to use.
Easy to use I like it
light and fastet I recommend to everyone [This review was collected as part of a promotion.]
It is lite weight and easy for me to use by myself when my husband is stuck at work - I can keep up with the yard no problem