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Hello, that is a discontinued model. Here are the Kenmore and Kenmore Elite options: sears.com/search=white%20french%20door%20refrigerator?Brand=Kenmore&Brand=Kenmore%20Elite&filterList=Brand&levels=Appliances_Refrigerators_French%20Door%20Refrigerators

Here are all white french door refrigerators: here are all white french door refrigerators: sears.com/search=white%20french%20door%20refrigerator?levels=Appliances_Refrigerators_French%20Door%20Refrigerators&searsTab=true

It means that the item is out of stock.

Is this item available thru mail? Is it strong for heavy cookie recipes?

All Kenmore microwaves have a one year warranty. Here are all available: sears.com/appliances-microwaves-countertop-microwaves/b-1020308?Brand=Kenmore&filterList=Brand&searsTab=true

KENMORE LIMITED WARRANTY
FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship when it is correctly installed, operated and maintained according to all supplied instructions.
WITH PROOF OF SALE a defective appliance will be replaced free of charge. For warranty coverage details to obtain free replacement,
visit the web page: www.kenmore.com/warranty
This warranty does not cover the oven cavity light bulb, which is an expendable part that can wear out from normal use within the warranty period.
This warranty is void if this appliance is ever used for other than private household purposes. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

For coverage on vacuums visit www.searspurchaseprotect.com or call 1-800-573-1088.

Check out page 7 of the manual. It has diagrams and explains how to defrost using the drain plug: i.sears.com/s/d/pdf/mp-tc/10109385/prod_20761888712

Press and hold the "Spin" and "Soil" button simultaneously for 10 seconds. A count down will be displayed on the console. Once the countdown has completed the unit will have successfully reset.
Select the preferred language from the console