Unopened items can be returned within 10 days of the confirmed delivery date of the package. Initial and return shipping will be paid by the customer and a 15% restocking fee will also be assessed. Please contact an Action Packaged, Inc. representative at firstname.lastname@example.org for a return authorization prior to sending the merchandise back.
Opened items cannot be returned. An item is considered open if the manufacturer's original package has been open or cut or the item has been removed from its original packaging for any length of time. If it is determined that item has been opened, the return will not be accepted.
If an item has been opened and the item is not working to the customer's satisfaction, the customer must contact the manufacturer directly. The manufacturer can often troubleshoot the problem quickly and get it up and running, and, if it is determined that the item is defective, the warranty can be used if applicable. Please contact a Action Packaged, Inc™ representative at email@example.com and we will be happy to provide you with contact information.
All issues, e.g., a customer feels an incorrect item or model was shipped or the condition of item was not as described, must be reported to us within 10 days of the confirmed delivery date of the package. If the issue is not reported within that time-frame, we will be unable to research and try to resolve the issue.
There are no exceptions to the 10-day window from the confirmed delivery date at the shipping address to report issues with your order or to request a return, including, but not limited to, if the item was given as a gift and the recipient did not open or use the item within 10 days of the confirmed delivery date or if the order was forwarded from the shipping address to another address within or outside of the U.S.
Action Packaged, Inc. will never be responsible for the shipping expenses incurred (either the initial or return shipping) if an order is forwarded from a U.S. shipping address to an address outside the U.S. (either by a forwarding company or if the item is sent outside of the U.S. by the recipient). For example, if a customer instructs us to ship an order to an address in New York or Florida (or any other address within the U.S.), and the order is then forwarded or shipped outside of the U.S., Action Packaged, Inc. will never compensate the overseas or international shipping and handling fees incurred by the recipient under any circumstance.
Cancellation requests can take up to a full business day to research and process. Your order may still ship according to your original instructions within this time-frame even if a cancellation request is submitted.
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