your account history MIGHT have some order documentation,,,not sure shopyourway.com/secured/rewards/account-history
Hope this might help because the seller is NOT sears but "factorydirectsale"...a sears marketplace seller if you haven't- it seems much more involvedshopyourway.com/help/policies/return-policy
click ->"Returning Marketplace Items"
Sears.com Rewards Partners with marketplace merchants who sell items on our website. If your order contains an item that is NOT sold by Sears, this item cannot be returned or exchanged at your local Sears store.Your merchant's profile, which contains their specific return policy, is available via the product page.
Return policies may vary for products sold and fulfilled by third-party merchants other than Sears. See individual merchant profile, accessible from product detail pages, for applicable merchant return policies. All returns of products sold and fulfilled by a third-party merchant, including damaged and incorrect products, must be returned directly to such third-party merchant.
Please note that Sears does not support returns for international orders sold or fulfilled by a third-party merchant at this time. All international sales of products sold or fulfilled by these third-party merchants are final.