Pulleys are smooth with the proper lubrication and adjustments. Metal feels sturdy and well built. Assembly is not as troublesome as some have it to be. I put it together by myself over the course of 2 days but took frequent breaks and ran errands during the process. Working straight, a person could put this together in as little as 5-6 hours and even faster with 2 people. Make sure you read the directions carefully and apply grease where stated and do not over tighten where stated. One piece of advice; Do not over tighten the carriage guides to the bottom of the center base. It will cause the carriage guides to have a bowing effect which will impact the glide and cause friction with the Weight Carriage. I had to go back and loosen that a bit to get a better glide. Also, you may need to tighten the pulley cables a bit by adjusting which holes you line up with when installing the Long Double U-Bracket. (step 32) The manual states this clearly so it's nothing that can't be figured out. Once I made these two adjustments and added the lubrication to all pulleys, guides, and cables, the machine glides like professional gym equipment. Really smooth!! The smith system is smooth as well!
ordered the equipment online back in july 1st with delivery option of july 11th. received around 100 txt messages with delivery reminders so I took the day off from work to be able to receive the package at home then the delivery day came and nothing happened not even a call to tell me what was going on so the next day I called and they re-schedule the delivery for july 13th and as I expected the day went by and nothing happened again. Funny how they charge your credit card right away and then they are unable to deliver. So now they are telling me that they don’t even have that equipment. I will wait a few more days and if nothing happens then I will cancel the order and buy it from another store like I should have done it the first time. Worst experience ever with SEARS.
I have not had a chance to use this product because I am missing several parts. My husband assembled the entire set and noticed several pieces were missing. I have gone to the sears store and talked to the manager, he assured me that he would contact someone at sears.com, this has been over two weeks and no one has attempted to help me. I’ve spent several hundred dollars on a product that has the potential of being very beneficial to my weight loss goal but I can not use it.
This cage is well made. No missing parts. The only damage was a small cover that most likely cracked during shipping. A little crazy glue fixed it. Putting it together is time consuming but its definitely worth it. I used it the next day after it came to life. Its an awesome machine. I would definitely recommend it to a friend.
It won't allow be to give MINUS STARS!
1st of all Installation was added to my order in the cart and checkout... The guys that delivered it laughed at me and said not their job!
2nd One of the important frame pieces was damaged in the box.... Contactes CS and was told they ordered the replacement part and ups would deliver in 5 to 7 business days
Day 8 I called CS Again... Lady said give it 2 more days please.
Day 11 I was informed my case was closed and the part was not available.. Please contact the manufacturer.
Contacted manufacturer... Was told yes we will ship you the part... But you have to pay FOR IT PLUS SHIPPING!
NOOOOO!! This item CAME damaged I will NOT PAY FOR THE PART!
contacted sears CS AGAIN... ASKED for a refund.
Was told yes ma'am... We will handle that and also...